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- Tasks: Help customers via phone, webchat, and email while solving their queries.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Receive comprehensive training and ongoing support to excel in your role.
- Why this job: Make a real impact by championing customer needs and improving processes.
- Qualifications: No experience needed; just bring your problem-solving skills and teamwork spirit.
- Other info: Be prepared to chat with your line manager before applying!
No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers. All we ask is that you… Be a true customer champion, going the extra mile each and every time Love a challenge and smashing targets Be a problem solver, look for creative solutions to challenges Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers Look for ways we can continuously improve our processes and make them even better for our colleagues and customers Are a whizz at computers and can get up to speed on a variety of computer systems in no time Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping us go from strength to strength by making sure our customers are at the heart of everything we do. If this sounds like what you're looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you! Remember, if you’re thinking about applying, be sure to have a chat with your line manager first
Customer Contact Advisor employer: OWOA
Contact Detail:
OWOA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Show your enthusiasm for customer service! Even if you don't have direct experience, highlight any relevant skills or experiences that demonstrate your ability to empathize and connect with people.
✨Tip Number 2
Familiarize yourself with common customer service scenarios. Research typical queries and challenges faced in a contact center environment, so you can discuss how you'd handle them during the interview.
✨Tip Number 3
Emphasize your problem-solving skills. Think of examples from your past where you've successfully navigated challenges, and be ready to share these stories to showcase your resilience and creativity.
✨Tip Number 4
Demonstrate your tech-savviness! Be prepared to discuss your comfort level with various computer systems and how quickly you can adapt to new technologies, as this is crucial for the role.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Highlight Your Soft Skills: Since the role emphasizes being personable, empathetic, and a problem solver, make sure to showcase these qualities in your application. Use specific examples from your past experiences that demonstrate how you've successfully handled customer interactions or resolved issues.
Show Enthusiasm for Learning: Mention your willingness to learn and adapt, especially since the company provides training. Express your excitement about developing new skills and how you can apply them to improve customer service.
Emphasize Teamwork: The job requires being a team player, so include examples of how you've collaborated with others in previous roles. Highlight any experiences where teamwork led to successful outcomes.
Tailor Your Application: Make sure to customize your CV and cover letter to reflect the specific requirements and values mentioned in the job description. Use keywords from the job listing to show that you understand what the company is looking for.
How to prepare for a job interview at OWOA
✨Show Your Empathy
In your interview, demonstrate your ability to empathize with customers. Share examples of how you've handled difficult situations in the past, even if they weren't in a customer service role. This will show that you understand the importance of being personable and supportive.
✨Highlight Problem-Solving Skills
Prepare to discuss specific challenges you've faced and how you creatively solved them. Employers are looking for candidates who can take ownership of problems and find effective solutions, so be ready to showcase your problem-solving abilities.
✨Emphasize Teamwork
Since this role involves working closely with colleagues, be sure to highlight your experience as a team player. Talk about times when you collaborated with others to achieve a common goal, and how you contributed to a positive team environment.
✨Demonstrate Resilience
Be prepared to discuss how you handle pressure and maintain a cool head in challenging situations. Share examples of how you've turned tricky scenarios into positive outcomes, as resilience is key in a customer contact role.
