At a Glance
- Tasks: Lead a team to maximise welfare benefits and improve customer wellbeing.
- Company: Owl Guardian Services, dedicated to supporting those in need since 2013.
- Benefits: 28 days annual leave, employee discounts, and extensive training opportunities.
- Other info: Join a supportive team focused on enhancing services and customer impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management and a strong understanding of welfare benefits required.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for a Manager to join our Welfare Benefits team. The role requires a candidate to have previous experience in a managerial position and an understanding of welfare benefits. The ideal candidate will be competent in administration and will think analytically and logically to help identify problems.
Your responsibilities:
- To oversee and manage the team responsible for carrying out assessments of cases to identify welfare benefit entitlements and maximize income.
- To provide leadership to ensure our customers receive the best welfare benefits advice, maximizing their income where possible, reducing arrears, and assisting in improving general wellbeing.
- To oversee the process of assisting customers with benefits appeals processes, including attendance and representation at appeal and review hearings.
- To ensure full financial assessments are carried out detailing income and expenditure, as well as identifying personal circumstances, to provide the most appropriate welfare benefits advice.
About you:
- Experience within a managerial role with the ability to manage your own workload as well as support your team.
- You will have a proactive approach and the ability to meet deadlines.
- You would display a real commitment to customer service, be enthusiastic and empathetic, have a proven ability to build positive working relationships across our teams and with external organizations.
- Strong leadership and time management skills are essential, coupled with a drive and motivation to contribute to an organization dedicated to enhancing its services and positively impacting the lives of our customers.
- Excellent IT skills are required. Proficiency in Microsoft Office is essential. Training will be provided for our in-house computer programme.
About us:
Owl Guardian Services was founded in 2013. We provide professional support across England with the management and safeguarding of finances and property, for those who are not able to deal with their own affairs or require assistance. We undertake this work with the authority of either a Court of Protection Deputyship Order, a Power of Attorney agreement, or an Appointeeship. Our in-house teams, consisting of Benefits, Accounts, Client Liaison, and Property, work together to manage the cases efficiently and cohesively.
Essential skills and experience:
- Experience in leading and managing teams, engaging, supporting, and working with hard-to-reach customers and their families with complex needs.
- The ability to think about and understand health-related concerns within the wider context of an individual’s life experience, family, and social context.
- An understanding of Welfare Benefits.
Benefits we offer:
- 28 days annual leave (pro rata)
- Employee discount scheme (following completion of probationary period)
- Lots of training opportunities
- A structured, year-round performance review process focussed on developing you in your current role and exploring opportunities for the future.
Welfare Benefits Manager in Aylesbury employer: Owl Guardian Services
Owl Guardian Services is an exceptional employer, dedicated to empowering its employees through comprehensive training and professional development opportunities. With a strong focus on customer service and support for vulnerable clients, the work culture fosters collaboration and compassion, making it a rewarding environment for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Manager in Aylesbury
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Owl Guardian Services.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Owl Guardian Services!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Owl Guardian Services, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Owl Guardian Services or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare Benefits Manager in Aylesbury
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Owl Guardian Services:Before hitting send, make sure to tailor your application specifically to Owl Guardian Services! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Owl Guardian Services
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
