At a Glance
- Tasks: Deliver exceptional customer service and work as part of a vibrant team.
- Company: Join Youngs, a fun and friendly pub and hotel group.
- Benefits: Enjoy free meals, weekly pay, and 28 days holiday per year.
- Other info: Access to training courses and a 20% discount at all Youngs locations.
- Why this job: Be part of a dynamic team while gaining valuable skills and experience.
- Qualifications: A passion for customer service and a friendly personality.
The predicted salary is between 800 - 1400 £ per month.
Benefits
- Access to our Career Pathway Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Youngs pubs and hotels
- Share Save Scheme
- Company Pension Scheme
What we look for in a Bar staff
As the successful member of our Bar team you will have a passion to deliver exceptional customer service every time with a friendly outgoing personality and desire to work as part of a team. You’ll get lots of training, learn about all our products and have a good time along the way.
Thanks for your interest in working with Youngs. If you’d like to be part of our team then apply now!
Key Skills
- Dhcp
- Ethernet
- Information Technology Sales
- Customer Development
- ITI
Employment Type: Part-Time
Experience: years
Vacancy: 1
Team Member employer: Owl and Pussycat
At The Owl and Pussycat, we pride ourselves on being more than just a pub; we are a vibrant community hub in the heart of Shoreditch. As a Sous Chef, you'll enjoy a supportive work culture that fosters creativity and personal growth, with access to our Head Chef development programme and culinary masterclasses. With benefits like free meals, a generous discount across all Young’s venues, and a company pension scheme, we ensure our team feels valued and empowered to thrive in their culinary careers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Owl and Pussycat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Owl and Pussycat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Owl and Pussycat:Your cover letter is your chance to shine! Tell us why you want to work at Owl and Pussycat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Owl and Pussycat!
How to prepare for a job interview at Owl and Pussycat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
