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- Tasks: Join our team to manage customer queries and ensure top-notch service.
- Company: Owens Group is a leading player in the distribution and logistics sector.
- Benefits: Enjoy a competitive salary, Monday to Friday shifts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer relationships and personal growth.
- Qualifications: GCSE/NVQ standard with experience in traffic management and problem-solving.
- Other info: Flexible working hours and opportunities for professional development await you!
The predicted salary is between 22000 - 33000 £ per year.
Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services/Planning team based in Newport.
Shift Patterns Available – Monday – Friday.
Start times: -07.00 -16.00
Salary £27,500.00
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide \”First Class – Right First Time Customer Service\”
Key Accountabilities
- Carry out tasks largely unsupervised to cost and quality standards.
- Plan ahead – tasks and resources
- Liaise with internal/external customers to resolve problems.
- Collect, analyse, and distribute information/data.
- Provide professional/specialist advice both internally and externally.
- Developing relationships with external customers, suppliers.
- Stay abreast of changes in technology, markets, competition, legislation and apply to the operation.
- Specify and ensure levels of support service are in place.
- Prioritise and co-ordinate workloads
Specific Qualifications/ Job Training
GCSE/NVQ standard. Experience of working at a similar level.
Specific Experience
Traffic management
Problem solving/logical thinking
Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
Specific Skills
Computer skills – Excel
Good communication skills, interaction at all levels internal and external.
Geographical knowledge
Team player with a flexible \”Can-Do\” attitude
Attention to Detail
Company/Industry Knowledge
Distribution/Logistics/Supply Chain Environment
Specific Key Accountabilities
- Ability to develop on-going rapport and develop strong professional relationships with customers as well as colleagues.
- Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
- Be the point of contact for all customer enquiries.
- Adhere to customer services procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
- Communicate with customers by email and partake in meetings accordingly.
- Provide help and advice to customers using organisations products and services.
- Process any returns correctly, obtaining photographs/paperwork of shot loads – adjusting systems and communicating as required.
- Compiling and monitoring of customers reports.
- Ensure all collections and deliveries have been booked and confirmed correctly, especially outside of working hours.
- Updated internal systems with delivery information as well as failure and discrepancy logs.
- Support the wider Customer Services Team during busy periods.
THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS #J-18808-Ljbffr
Transport Administrator employer: Owens Group UK
Contact Detail:
Owens Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the specific challenges and expectations in this field will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about problem-solving scenarios to build your confidence in handling customer inquiries effectively.
✨Tip Number 3
Network with professionals in the transport and logistics sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Owens Group.
✨Tip Number 4
Showcase your ability to work independently by preparing examples of past experiences where you successfully managed tasks without supervision. This will highlight your suitability for the responsibilities outlined in the job description.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, traffic management, and problem-solving. Use specific examples that demonstrate your ability to work unsupervised and manage time effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Transport Administrator role at Owens Group. Mention how your skills align with their key accountabilities, such as providing first-class customer service and developing professional relationships.
Showcase Your Communication Skills: Since good communication is essential for this role, ensure your application reflects your ability to interact with customers and colleagues at all levels. Use clear and concise language throughout your documents.
Highlight Relevant Qualifications: If you have GCSE/NVQ qualifications or any specific training related to logistics or supply chain management, make sure to include these in your application. This will demonstrate your suitability for the role.
How to prepare for a job interview at Owens Group UK
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to provide 'First Class - Right First Time Customer Service'.
✨Demonstrate Problem-Solving Abilities
The job requires strong problem-solving skills. Think of scenarios where you had to analyse data or resolve conflicts. Be ready to discuss your logical thinking process and how you prioritised tasks to meet deadlines.
✨Emphasise Teamwork and Communication
As a Transport Administrator, you'll need to liaise with various stakeholders. Share experiences that showcase your communication skills and your ability to work as part of a team. Mention any instances where you developed strong professional relationships.
✨Familiarise Yourself with the Industry
Understanding the distribution, logistics, and supply chain environment is crucial. Do some research on current trends and challenges in the industry. This will not only show your interest but also help you answer questions more effectively.
