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- Tasks: Manage customer queries and ensure top-notch service in a dynamic environment.
- Company: Join Owens Group, a leader in logistics with a supportive team culture.
- Benefits: Enjoy a competitive salary, 4/4 off days, and opportunities for growth.
- Why this job: Be the go-to person for customers and make a real difference every day.
- Qualifications: GCSE/NVQ standard and experience in traffic management or customer service.
- Other info: Flexible, team-oriented role with a focus on problem-solving and communication.
The predicted salary is between 22600 - 29740 £ per year.
Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Service/ Planning team based in Carrington.
Shift Patterns Available: 4/4 off DAYS
Working Hours: 07.00am - 17.00
Salary: £26,600.00pa
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service".
Key Accountabilities:
- Carry out tasks largely unsupervised to cost and quality standards.
- Plan ahead - tasks and resources.
- Liaise with internal/external customers to resolve problems.
- Collect, analyse, and distribute information/data.
- Provide professional/specialist advice both internally and externally.
- Developing relationships with external customers, suppliers.
- Stay abreast of changes in technology, markets, competition, legislation and apply to the operation.
- Specify and ensure levels of support service are in place.
- Prioritise and co-ordinate workloads.
Specific Qualifications/ Job Training:
- GCSE/NVQ standard.
- Experience of working at a similar level.
Specific Experience:
- Traffic management.
- Problem solving/logical thinking.
- Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
Specific Skills:
- Computer skills - Excel.
- Good communication skills, interaction at all levels internal and external.
- Geographical knowledge.
- Team player with a flexible "Can-Do" attitude.
- Attention to Detail.
Company/Industry Knowledge: Distribution/Logistics/Supply Chain Environment.
Transport Administrator - 4/4off Days in Carrington employer: Owens Group UK
Contact Detail:
Owens Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator - 4/4off Days in Carrington
✨Tip Number 1
Get to know the company! Research Owens Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Transport Administrator position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills, especially in traffic management and working unsupervised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Owens Group family.
We think you need these skills to ace Transport Administrator - 4/4off Days in Carrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Administrator role. Highlight your experience in customer service and any relevant skills like problem-solving and traffic management. We want to see how you can bring that 'First Class - Right First Time Customer Service' to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've successfully managed workloads or resolved customer issues in the past. We love seeing your personality come through!
Show Off Your Skills: Don’t forget to showcase your computer skills, especially with Excel, as well as your communication abilities. Mention any experience you have in logistics or supply chain environments. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Owens Group UK
✨Know Your Stuff
Make sure you brush up on the logistics and transport industry. Understand the key terms and concepts related to traffic management and supply chain operations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss how you approached these challenges logically and what the outcomes were. This is crucial for a role that requires quick thinking and effective problem-solving.
✨Demonstrate Your Customer Service Skills
Since the job focuses on providing 'First Class - Right First Time Customer Service', think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and how you build relationships with clients, as this will resonate well with the interviewers.
✨Be Ready to Discuss Technology
Stay updated on the latest technologies in the logistics sector. Be prepared to talk about how you can leverage technology to improve efficiency and service delivery. Mention any relevant software or tools you’re familiar with, especially Excel, as it’s mentioned in the job description.
