At a Glance
- Tasks: Manage customer renewals and ensure outstanding service throughout the renewal journey.
- Company: Join IRIS Software Group, a leading UK software company with a commitment to well-being and inclusion.
- Benefits: Enjoy continuous learning, career development, and a diverse, empowering culture.
- Other info: Be part of a growing team that values customer satisfaction and retention.
- Why this job: Make a real impact while building strong customer relationships in a fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Overview
Company Name: IRIS Software Group
Job Role: Customer Renewals Advisor (SaaS)
Job Type: Full Time
Location: Slough, Berkshire, United Kingdom
Requirements
- Experience in a customer-facing role, whether over the phone, online or in person.
- Strong communication skills with the ability to build rapport and develop positive customer relationships.
- Excellent organisational skills with the ability to manage multiple priorities.
- Good working knowledge of Microsoft Office, including Outlook.
- Strong attention to detail and accuracy.
- Confident written, verbal and numerical communication skills.
- A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service.
- The ability to remain calm, organised and solutions-focused in a fast-paced environment.
Nice to have
- Previous experience in renewals, sales, account management, customer retention or customer success.
- Experience within a software, SaaS, subscription or service-based business.
- Experience using Salesforce or a similar CRM platform.
- Experience working towards commercial targets, service levels, renewal targets or customer retention objectives.
The role
IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast. At IRIS, we provide market-leading software solutions that help organisations work smarter and more efficiently. We’re looking for a Customer Renewals Advisor to join our team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do.
What you’ll do
- Managing customer renewals from quote through to completion, ensuring contracts are renewed ahead of their due dates.
- Delivering a friendly, responsive and professional service via phone, email and Microsoft Teams.
- Building strong customer relationships and becoming a trusted point of contact throughout the renewal process.
- Providing accurate quotations and recommending suitable options based on customer needs and available solutions.
- Maximising renewal revenue opportunities while maintaining excellent customer service standards.
- Taking ownership of customer enquiries and seeing them through to resolution.
- Managing a portfolio of customers and providing a seamless and positive experience.
- Working closely with Sales, Customer Success and other internal teams to support customer retention and growth.
- Maintaining a strong understanding of IRIS products, services and new developments.
- Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation.
- Participating in team meetings and wider business initiatives, bringing a commercially aware and customer-focused approach.
What will you be doing?
As a Customer Renewals Advisor, you’ll take ownership of a portfolio of customers, ensuring renewals are managed efficiently and professionally, with a strong focus on retention and customer experience.
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Customer Renewals Advisor (SaaS) IRIS Software Group in Slough employer: Owen Thomas | B Corp™
Join an innovative early-stage legaltech startup in Central/East London, where you'll be part of a dynamic team dedicated to making legal advice accessible through cutting-edge AI technology. With a strong funding base and rapid growth, this company offers a collaborative work culture that values autonomy and creativity, providing ample opportunities for personal and professional development. As a Senior Product Engineer, you'll have the chance to make a significant impact on both the product and the company's future while working in a vibrant city known for its tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewals Advisor (SaaS) IRIS Software Group in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Owen Thomas | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Owen Thomas | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Renewals Advisor (SaaS) IRIS Software Group in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Owen Thomas | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at Owen Thomas | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Owen Thomas | B Corp™!
How to prepare for a job interview at Owen Thomas | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
