At a Glance
- Tasks: Own customer queries and complaints, ensuring timely resolutions through proactive communication.
- Company: Join IRIS Software Group, a dynamic company in Manchester focused on customer delight.
- Benefits: Enjoy a hybrid work model with flexible hours and a supportive team environment.
- Other info: Part-time role with opportunities for growth in a collaborative setting.
- Why this job: Make a real difference by building strong relationships and resolving customer issues.
- Qualifications: Confident phone skills and exceptional organisational abilities are essential.
The predicted salary is between 31500 - 38500 £ per year.
IRIS Software Group in Manchester is seeking a Part-time Customer Relations Executive to own customer queries, complaints and escalations, coordinating with internal teams to ensure timely resolution.
The role emphasises proactive communication and strong relationship-building with customers.
The position is hybrid with three days a week commitment, including two in-office days, and requires confident phone-based interactions and exceptional organisational skills.
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Part-Time Customer Relations Lead — Resolve & Delight in Manchester employer: Owen Thomas | B Corp™
Join an innovative early-stage legaltech startup in Central/East London, where you'll be part of a dynamic team dedicated to making legal advice accessible through cutting-edge AI technology. With a strong funding base and rapid growth, this company offers a collaborative work culture that values autonomy and creativity, providing ample opportunities for personal and professional development. As a Senior Product Engineer, you'll have the chance to make a significant impact on both the product and the company's future while working in a vibrant city known for its tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Relations Lead — Resolve & Delight in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Owen Thomas | B Corp™ and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Owen Thomas | B Corp™ and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Relations Lead — Resolve & Delight in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Owen Thomas | B Corp™.
Get Familiar with Our Brand:Before applying, take some time to learn about Owen Thomas | B Corp™ and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Owen Thomas | B Corp™
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Owen Thomas | B Corp™.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Owen Thomas | B Corp™ will surely appreciate.
