At a Glance
- Tasks: Build relationships with customers and help them maximise their software experience.
- Company: Join IRIS Software Group, a leading UK software company with a focus on customer success.
- Benefits: Enjoy career growth, a supportive culture, and the chance to make a global impact.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Why this job: Kickstart your career in a dynamic environment where your contributions matter.
- Qualifications: Great communication skills and a passion for helping customers are key.
The predicted salary is between 22500 - 27500 £ per year.
Overview
Company Name: IRIS Software Group
Job Role: Customer Success Opportunities (Entry Level)
Job Type: Full Time
Location: IRIS Software Group, Manchester, United Kingdom
The role
About IRIS
IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.
Looking to build a career in Customer Success within a growing software business? At IRIS Software Group, we’re looking for enthusiastic, customer-focused people to join our teams in Manchester. Opportunities could sit across our HCM, Accountancy (ACC) or Education (EDU) products, supporting customers at different stages of their journey with IRIS.
Depending on the team, you could be helping customers get the most from their software, supporting adoption and engagement, building strong relationships or managing the renewal of their IRIS products and services.
You don’t need previous Customer Success or software experience. We’re looking for people who already have experience speaking with customers over the phone, have great communication skills and are ready to develop their career within software.
What could you be doing?
- Building positive relationships with customers.
- Helping customers understand and get more value from their IRIS software.
- Supporting customers with product adoption, engagement and enablement.
- Managing customer renewals and helping to retain existing customers.
- Speaking with customers regularly over the phone, email and Microsoft Teams.
- Understanding customer needs and helping find the right solution.
- Taking ownership of customer questions and following them through to resolution.
- Working closely with Customer Success, Sales, Support and other teams across IRIS.
- Developing your knowledge of our products and customers.
What are we looking for?
- Have previous experience speaking with customers over the phone in a customer service, sales, support or similar environment.
- Are confident communicating with customers and comfortable having regular phone conversations.
- Can build rapport and positive customer relationships.
- Have strong written and verbal communication skills.
- Are organised and comfortable managing multiple priorities.
- Have a proactive, positive and solutions-focused approach.
- Are keen to learn and develop.
- Are comfortable working in a fast-paced environment.
- Have an interest in technology, software or customer experience.
Why You'll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Customer Success Opportunties (Entry Level) IRIS Software Group in Manchester employer: Owen Thomas | B Corp™
Join an innovative early-stage legaltech startup in Central/East London, where you'll be part of a dynamic team dedicated to making legal advice accessible through cutting-edge AI technology. With a strong funding base and rapid growth, this company offers a collaborative work culture that values autonomy and creativity, providing ample opportunities for personal and professional development. As a Senior Product Engineer, you'll have the chance to make a significant impact on both the product and the company's future while working in a vibrant city known for its tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Opportunties (Entry Level) IRIS Software Group in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Owen Thomas | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Owen Thomas | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Opportunties (Entry Level) IRIS Software Group in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Owen Thomas | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at Owen Thomas | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Owen Thomas | B Corp™!
How to prepare for a job interview at Owen Thomas | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
