At a Glance
- Tasks: Lead AI-driven software implementations and improve customer outcomes in Life Sciences.
- Company: Salesforce, the #1 AI CRM, driving innovation and customer success.
- Benefits: Limitless career growth, work-life balance, and cutting-edge resources.
- Other info: Join a dynamic team focused on transforming the workforce with AI.
- Why this job: Shape the future of AI in Life Sciences and redefine what's possible.
- Qualifications: 12+ years in Life Sciences software implementation; Veeva Vault experience preferred.
The predicted salary is between 72000 - 88000 £ per year.
Company Name: Salesforce
Job Type: Full Time
Location: United Kingdom – London
What we're looking for:
- 12+ years of Life Sciences Industry software implementation and integration experience
- Focused expertise in implementing Veeva Vault CRM
- Experience developing software implementation best practices, methodologies, and tools that improve outcomes
Nice to have:
- Applied use of common AI platforms (e.g. Claude, ChatGPT, Cursor.ai) in developing software implementation tools and accelerators
- Experience managing offshore software development teams
About Salesforce:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life.
The Agentforce Life Sciences (AFLS) Product Liaison Director improves the outcomes of customer software implementations, both across the portfolio of implementation projects and in support of individual projects. This role focuses on implementing best practices and tools that accelerate product implementations while improving quality. The Product Liaison Director brings product and industry expertise to the field and acts as a primary point of coordination between Salesforce Professional Services, Partners, Customers, and the Product Team.
What You’ll Actually Be Doing:
- Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations
- Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners
- Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
- Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization
Unleash Your Potential:
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Apply today to not only shape the future – but to redefine what’s possible – for yourself, for AI, and the world.
Visa sponsorship: check with employer
Life Sciences Product Liaison Director Salesforce employer: Owen Thomas | B Corp™
Join an innovative early-stage legaltech startup in Central/East London, where you'll be part of a dynamic team dedicated to making legal advice accessible through cutting-edge AI technology. With a strong funding base and rapid growth, this company offers a collaborative work culture that values autonomy and creativity, providing ample opportunities for personal and professional development. As a Senior Product Engineer, you'll have the chance to make a significant impact on both the product and the company's future while working in a vibrant city known for its tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land Life Sciences Product Liaison Director Salesforce
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Owen Thomas | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Owen Thomas | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Life Sciences Product Liaison Director Salesforce
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Owen Thomas | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at Owen Thomas | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Owen Thomas | B Corp™!
How to prepare for a job interview at Owen Thomas | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
