Software Support Technician Overview
Company Name Henry Schein
Job Role Software Support Technician
Qualifications Not specified
Category I
Job Type Full Time
Location Gillingham – United Kingdom
What you’ll do
- Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
- Empathetically approaching customers’ questions and reassuring them you’re able to help them
- Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
- Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
- Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.
What you’ll bring with you
- Great communication and collaboration skills working with business stakeholders
- Show initiative and ability to analyse situations with a level of technical expertise.
- Strong attention to detail
- Highly organised
- Ability to stay calm under pressure
- Excellent verbal and written communication skills
- Empathetic and authentic, approachable and friendly
- Inquisitive and interested, able to identify problems and present solutions.
Self-motivated, diligent and self-aware of their own training requirements and happy to seek support and develop their own knowledge
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
Visa sponsorship: check with employer
Software Support Technician Henry Schein in Gillingham employer: Owen Thomas | B Corp™
Join an innovative early-stage legaltech startup in Central/East London, where you'll be part of a dynamic team dedicated to making legal advice accessible through cutting-edge AI technology. With a strong funding base and rapid growth, this company offers a collaborative work culture that values autonomy and creativity, providing ample opportunities for personal and professional development. As a Senior Product Engineer, you'll have the chance to make a significant impact on both the product and the company's future while working in a vibrant city known for its tech scene.
