At a Glance
- Tasks: Manage client portal and support teams with high-quality client service.
- Company: Join a top law firm in Croydon with a dynamic team.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Fast-paced environment with a chance to learn and adapt.
- Why this job: Be the first point of contact, solving problems and making a difference.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 28800 - 43200 € per year.
Get AI-powered advice on this job and more exclusive features.
Owen Reed is looking to recruit a Legal Support Portal Administrator to join a busy and dynamic team for a top law firm in Croydon.
This role will suit an organised and proactive individual with excellent communication skills, acute attention to detail, and the ability to work under pressure while delivering high-quality client support.
The Role
As a Legal Support Portal Administrator, you will be responsible for supporting both clients and internal teams through the efficient management of the client portal, centralised systems, and reprographics services.
Key Responsibilities
- Portal Administration: Carrying out ID checks, AML checks, data integrity checks, and conflict checks.
- Managing live status file opening and resolving file opening issues.
- Acting as the first point of contact on the Client Portal Helpdesk: answering phone calls and responding to online chats from clients.
- Supporting clients with portal-related issues and liaising with IT, developers, and external suppliers to resolve technical issues.
- Collaborating with fee earners and branch support staff on matter-related queries.
- Mattersphere Database Management: Creating and maintaining associate contacts. Processing branch office requests for data changes.
- Reprographics Services: Producing bundles, indexing, and binding services; managing high-volume printing and specialist copy services; document scanning and digitisation services.
The Candidate
The ideal candidate will be professional, flexible, and reliable, with the ability to thrive in a fast-paced environment.
Key Skills and Attributes
- Acute attention to detail with the ability to multitask.
- Strong communication skills with the ability to liaise confidently across all levels.
- Strong problem-solving skills with the ability to show initiative and prioritise effectively.
- Proficient in Microsoft Office and case management systems.
- Ability to work both independently and as part of a team.
- Willingness to learn new skills and adapt to change.
- Flexibility to travel to other offices when required.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Legal and Administrative
- Industries: Legal Services and Law Practice
London, England, United Kingdom
We’re not able to provide more details beyond this posting. Please apply if you are interested in the role.
Legal Support Portal Administrator in Croydon employer: Owen Reed
Owen Reed is an exceptional employer, offering a vibrant work culture within a top law firm in Croydon that values collaboration and professional growth. Employees benefit from a supportive environment that encourages skill development and provides opportunities to engage with cutting-edge technology in legal services. With a focus on high-quality client support and a dynamic team atmosphere, this role promises a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Support Portal Administrator in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work at law firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to portal administration and client support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with case management systems and Microsoft Office. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our dynamic team.
We think you need these skills to ace Legal Support Portal Administrator in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Legal Support Portal Administrator role. Highlight your organisational skills, attention to detail, and any relevant experience in client support or administration. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and ability to work under pressure, as these are key for us at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, especially in a fast-paced environment like ours.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Owen Reed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Legal Support Portal Administrator. Familiarise yourself with portal administration tasks, client support processes, and the specific software mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with clients or team members. Think about times when you resolved issues or collaborated on projects, as these will demonstrate your ability to liaise confidently across all levels.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes. You could mention how you managed data integrity checks or handled complex documentation, showcasing your ability to multitask while maintaining high-quality standards.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to the role. Prepare by thinking through potential scenarios, such as resolving technical issues on the client portal or managing high-volume printing requests. This will allow you to demonstrate your problem-solving skills and initiative during the interview.
