Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our firm, welcoming clients and managing events with a smile.
- Company: Join Owen Reed, a professional services firm dedicated to exceptional client experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing client experiences and supporting a vibrant team culture.
- Qualifications: Previous experience in a similar role and strong communication skills are essential.
- Other info: This role offers a chance to develop your skills in a fast-paced, professional setting.
The predicted salary is between 24000 - 36000 £ per year.
Owen Reed is recruiting a committed and professional Front of House Assistant to deliver efficient and forward-looking support to their team of partners and fee earners. To enable an excellent service delivery in the provision of reception desk and events management activities, including a first class meet and greet experience for clients and other visitors to 66 and 55 LIF locations. Being the first point of contact for clients and others calling into and visiting F&Co, acting as a brand ambassador for the firm. To work closely with the relevant Facilities Team managers to continually improve the running of the reception and other client areas and finding ways of improving the client and staff experience. To comply with all the Front of House Conduct and Presentation Code.
Responsibilities
- Welcome clients, staff and any others who visit the firm and ensure their experience is a professional and attentive one.
- Handle incoming calls and emails including taking and passing on accurate messages.
- Organise hospitality and offer administrative support to the wider team and firm.
- Process and confirm meeting room booking requests in a timely manner, offering alternatives if needed.
- Liaising with relevant staff when arranging catering and equipment requirements for meeting room bookings.
- Respond to any request or task whether urgent or part of a project in a timely and effective manner.
- Assist Front of House Manager in any coordination needed for seminars/events and any AV requirements.
- Assist with resource planning and coverage during sickness and holiday absence.
- Liaise with relevant Facilities and Office Services team members when any support is required from or needed by reception.
- Client centric and service approach to all duties and requests made of the reception team.
- Action any reasonable request instructed by clients, staff and others associated with the firm.
- Raise any operational or wellbeing concerns as needed through the various communication channels available.
- Support Firm-wide or departmental internal or external changes.
- Assist where needed with any induction of temporary or new staff.
- Work with relevant Facilities team managers and their team members to ensure effective working relationship between the service providers and the wider business.
- Build and maintain a strong and effective working relationship with all F&Co staff and any 3rd party providers to ensure the smooth running of the reception and other client areas.
- Keep all information about the firm’s clients and business confidential and instil this value on the service providers.
- Support Front of House Manager with event management as and when required at 66 and 55 LIF locations.
- Adhere to Front of House Conduct and Presentation Code.
- Manage, co-ordinate and participate in other ad hoc projects and working parties as required by the firm more widely.
Skills and Experience
- Previous experience in a similar role in a law firm or professional services firm.
- Command of the English language, both written and oral communication.
- Proficiency in relevant office equipment and computer applications including booking system, MS Office and AV equipment.
- In-house event operations experience including effective and efficient planning, implementing and reviewing for improvement.
- Sensitive to confidential information, always working with integrity, diplomacy and pleasant demeanour.
- Remain calm under pressure and when dealing with competing demands, tasks and requests.
- Organised, proactive and structured approach with the ability to multitask and prioritise.
- Ability to win trust and confidence of internal stakeholders.
- Leads by example with communication and other interpersonal skills.
- Proactive client service approach, anticipating problems and hands-on team worker.
- Able and willing to follow directions and procedures whether given by a line manager or peer.
- Attention to detail, ability to focus, follow-up and follow-through.
- Motivation to promote best practice and efficiency with internal and external stakeholders.
Front of House Assistant employer: Owen Reed Ltd
Contact Detail:
Owen Reed Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Assistant in a law firm. Understanding the nuances of client interaction and the importance of confidentiality will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Owen Reed or similar firms. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for managing reception tasks and events. This shows your proactive approach and ability to multitask, which are key traits for this role.
✨Tip Number 4
Research common challenges faced in Front of House roles within professional services. Being able to discuss these challenges and how you would address them can set you apart as a candidate who is ready to contribute from day one.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles, particularly in law or professional services. Emphasise skills like client service, communication, and event management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent client service. Mention specific experiences where you successfully managed reception duties or events, and how you embody the qualities Owen Reed is looking for.
Highlight Relevant Skills: In your application, clearly outline your proficiency with office equipment and software, as well as your ability to handle confidential information. Use examples to demonstrate your organisational skills and ability to multitask.
Showcase Your Professionalism: Since this role requires a professional demeanour, ensure your application reflects this. Use formal language, check for spelling and grammar errors, and maintain a respectful tone throughout your documents.
How to prepare for a job interview at Owen Reed Ltd
✨Showcase Your Customer Service Skills
As a Front of House Assistant, you'll be the first point of contact for clients. Make sure to highlight your previous experience in customer service roles, especially in professional settings. Share specific examples of how you've provided excellent service and handled challenging situations.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills, so be prepared to discuss how you manage multiple tasks and prioritise effectively. You might want to mention any tools or methods you use to stay organised, especially when dealing with competing demands.
✨Emphasise Your Communication Skills
Effective communication is key in this position. Be ready to talk about your proficiency in both written and verbal communication. Consider sharing examples of how you've successfully communicated with clients and colleagues in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a busy reception desk or dealing with a difficult client. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and calmness under pressure.
