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For Companies At a Glance
- Tasks: Lead and optimize daily operations in legal departments, supporting fee earners with exceptional service.
- Company: Join a top-tier firm dedicated to excellence and industry leadership.
- Benefits: Enjoy a collaborative environment, professional development opportunities, and a focus on diversity.
- Why this job: Be a pivotal leader, enhance team performance, and make a real impact in a dynamic setting.
- Qualifications: Previous supervisory experience and strong interpersonal skills are preferred; a proactive attitude is essential.
- Other info: This role promotes equality and values diversity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
The Role of Team Lead – Secretarial Services
To oversee the daily operations and workflows within designated legal departments, ensuring exceptional support for fee earners. Our firm is committed to being the best in the industry, and your leadership will be pivotal in achieving this goal.
Key Responsibilities of Team Lead – Secretarial Services
- Allocate Personal Assistants (PAs) to fee earners upon joining and upon trainee solicitor seat rotations / qualification;
- Supervise PAs and Team Administrators (TAs), focusing on service delivery and excellence.
- Build and maintain relationships with fee earners to ensure effective management and administration within the group.
- Optimise staffing resources to maximise team efficiency.
- Manage absences and monitor timekeeping.
- Monitor PA and TA performance to ensure competency and skill development.
- Oversee the performance and quality of output of your direct team, escalating issues to the Head of Human Resources as needed.
- Enhance service levels provided by PAs and TAs, acting as a coach to support staff development and success.
- Motivate, advise, provide feedback, and offer strategic direction to PAs and TAs.
- Conduct one-to-one meetings to gather feedback, set objectives, and ensure service levels are met.
- Conduct performance appraisals for staff within your area of responsibility.
- Assist the Head of Human Resources with the annual salary review for PAs and TAs.
- Participate in interviews for new PAs and TAs.
- Ensure adequate team coverage at all times.
- Foster a collaborative environment where PAs and TAs work collectively.
- Collaborate with other Team Leaders to ensure cross-practice coverage and service delivery.
- Participate in the induction of new staff.
- Communicate management messages accurately and positively, supporting the firm’s values and policies.
- Perform any other ad hoc duties as reasonably requested.
Key Skills & Experience Required for Team Lead – Secretarial Services
- Previous supervisory experience (preferred).
- Experience in a client service/professional services environment.
- A professional demeanor.
- Excellent interpersonal skills.
- Strong performance management abilities.
- The ability to lead by example.
- A strong customer focus.
- Experience in building and maintaining client relationships.
- A flexible and proactive approach, with a “can do” attitude.
Additional Information
Kindly note that this job description is not contractual. It will be reviewed periodically and may be amended or altered to meet the needs of the firm.
The firm aims to ensure equality of opportunity, and we are actively working towards improving the diversity of our staff. All applications will be considered only on merit and the applicant’s suitability to meet the requirements of the role.
The firm collects and processes personal data relating to job applicants to manage its recruitment process. The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
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Team Lead - Legal PA employer: Owen Reed London
Contact Detail:
Owen Reed London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - Legal PA
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've successfully managed teams in the past, particularly in a client service or professional services environment.
✨Tip Number 2
Demonstrate your ability to build and maintain relationships with fee earners. Think of instances where you effectively collaborated with colleagues or clients to enhance service delivery and support.
✨Tip Number 3
Highlight your experience in performance management. Be ready to talk about how you've motivated team members, conducted performance appraisals, and supported their professional development.
✨Tip Number 4
Emphasize your proactive approach and 'can do' attitude. Share examples of how you've tackled challenges in previous roles and contributed to a positive team environment.
We think you need these skills to ace Team Lead - Legal PA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the key responsibilities of the Team Lead - Legal PA role. Emphasize your experience in client service and professional environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and customer focus. Mention specific examples of how you've built relationships and improved service delivery in previous roles.
Highlight Interpersonal Skills: In your application, emphasize your excellent interpersonal skills and ability to motivate and coach team members. Provide examples of how you've successfully managed performance and developed staff.
Showcase Flexibility and Proactivity: Demonstrate your flexible and proactive approach in your application. Share instances where you've taken initiative to solve problems or improve processes within a team setting.
How to prepare for a job interview at Owen Reed London
✨Showcase Your Leadership Skills
As a Team Lead, your ability to lead by example is crucial. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or motivated staff. This will demonstrate your capability to oversee and enhance the performance of Personal Assistants and Team Administrators.
✨Emphasize Client Relationship Management
Highlight your experience in building and maintaining client relationships. Be ready to discuss specific strategies you've used to foster collaboration and communication with fee earners, as this is key to ensuring effective management within the group.
✨Demonstrate Performance Management Abilities
Prepare to discuss your approach to performance management. Share how you have conducted appraisals, set objectives, and provided feedback in previous roles. This will show your potential employer that you can effectively monitor and develop the skills of your team.
✨Exhibit a Proactive Attitude
A flexible and proactive approach is essential for this role. Be prepared to share examples of how you've tackled challenges in the past and how you maintain a 'can do' attitude in your work. This will align with the firm's commitment to exceptional service delivery.
