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- Tasks: Support facilities operations and provide top-notch service to attorneys and staff.
- Company: Join a dynamic team focused on creating a professional work environment.
- Benefits: Enjoy a competitive salary and the chance to develop your skills in a supportive setting.
- Why this job: Be part of a collaborative culture where your contributions make a real impact.
- Qualifications: Exceptional customer service skills and a reliable, flexible attitude are key.
- Other info: Perfect for high school and college students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Role: Facilities Services Assistant
Salary: Competitive
The Facilities Assistant is responsible for, facilities and office services. Providing an efficient and professional service to attorneys and staff.
Duties & Responsibilities of a Facilities Services Assistant
This list is not exhaustive and may be supplemented and changed as necessary.
Facilities
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Supporting the Facilities Coordinator / Supervisor as and when required regarding vendor management and Soft Service Support.
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Assist with contractor access arrangements, coordinating with building security. Including pass management and Health & Safety induction coordination.
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Supporting the Facilities Coordinator / Supervisor as and when required regarding internal moves and changes.
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Undertake regular floor walks, checking areas for security, general condition, and cleaning. Report any issues to appropriate department, including urgent requests to Building Maintenance.
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Monitoring stock levels of stationery and ergonomic equipment
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Administration
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Assist with departmental administration – Proactively note, record and action issues as they arise connected with Facilities operations and invoice processing.
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Upkeep and review of Manuals, Handbooks, Guidance notes, floorplans etc.
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As and when required cover Facilities Helpdesk – Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner. Where needed take appropriate action or register issue. Communicate with users to ensure they are aware of their request status.
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Report any technical and software issues; liaise with appropriate person or department for technical assistance.
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Communicate effectively with other departments, such as catering, IT, AV, facilities.
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Be aware of basic procedures, main contractors/suppliers, and all external key contacts.
Education, Work Experience, Skills of a Facilities Services Assistant
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Exceptional customer service orientation.
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Excellent telephone etiquette.
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Excellent verbal and communication skills.
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Reliability, commitment and punctuality.
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Maintain flexibility with work assignments and schedule.
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Ability to handle multiple priorities, meet deadlines and work well under pressure.
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Ability to communicate and work effectively with clients and all levels of employees.
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Professional attire and demeanour.
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Ability to maintain confidentiality.
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Ability to work as part of the support services network.
Facilities Assistant employer: Owen Reed London
Contact Detail:
Owen Reed London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Familiarize yourself with the specific facilities management tools and software that are commonly used in the industry. This knowledge can give you an edge during the interview process, as it shows your proactive approach and readiness to contribute from day one.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. Being able to demonstrate your ability to maintain professionalism under pressure will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees in facilities management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your flexibility and ability to handle multiple priorities. Think of specific instances where you've successfully managed competing tasks, as this is a key requirement for the Facilities Assistant role.
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Facilities Assistant position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in facilities management or customer service. Use specific examples that demonstrate your ability to handle multiple priorities and work under pressure.
Showcase Communication Skills: Since excellent verbal and communication skills are crucial for this role, make sure to reflect this in your application. Use clear and professional language, and consider including examples of how you've effectively communicated with clients or colleagues in the past.
Professional Presentation: Ensure that your CV and cover letter are well-organized and free of errors. A professional presentation reflects your attention to detail and commitment to quality, which are important traits for a Facilities Assistant.
How to prepare for a job interview at Owen Reed London
✨Show Your Customer Service Skills
As a Facilities Assistant, exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, especially in high-pressure situations.
✨Demonstrate Communication Proficiency
Since the role requires effective communication with various departments, practice articulating your thoughts clearly. Highlight any experience you have in coordinating with different teams or handling inquiries professionally.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to vendor management, contractor access, or handling urgent requests, and think through how you would approach these situations.
✨Dress Professionally
First impressions matter! Ensure you dress in professional attire that reflects the company's culture. This shows your commitment to maintaining a professional demeanor, which is crucial for the role.
