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- Tasks: Support the IT Service Desk with complex queries and assist 1st line engineers.
- Company: Join a dynamic tech company focused on innovative IT solutions.
- Benefits: Enjoy flexible working hours, remote options, and great team events.
- Why this job: Be part of a collaborative team that values growth and learning in tech.
- Qualifications: No specific experience required; just a passion for IT and problem-solving.
- Other info: Opportunity to work on exciting projects and develop your skills.
The predicted salary is between 28800 - 42000 £ per year.
The 2nd Line Support Engineer is responsible for assisting the IT Service Desk Team Lead to review more in-depth queries provided through the service desk and 1st line support.
The role will assist with projects that require longer term planning or support as well as providing advice and guidance to the 1st line support engineers. The role is varied and requires a real team player who has the ability to work collaboratively.
2nd Line Support Engineer employer: Owen Mumford Ltd
Contact Detail:
Owen Mumford Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that 2nd Line Support Engineers typically handle. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical concepts clearly to both 1st line support engineers and end-users. Practising how to convey complex information simply can set you apart.
✨Tip Number 3
Network with current or former 2nd Line Support Engineers to gain insights into the role and the company culture at StudySmarter. This can provide you with valuable information that may come in handy during your interview.
✨Tip Number 4
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in past roles. Highlighting your experience in a team environment will resonate well with our values at StudySmarter.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the 2nd Line Support Engineer position. Understand the responsibilities and required skills, such as assisting with in-depth queries and providing guidance to 1st line support engineers.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous support roles, technical skills, and teamwork experiences that demonstrate your ability to work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled similar responsibilities in the past and how you can contribute to the IT Service Desk Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at Owen Mumford Ltd
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience in depth. Brush up on common issues that 1st line support engineers face and how you would approach resolving them.
✨Demonstrate Teamwork
Since the role requires a real team player, be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight any experiences where you provided guidance or support to colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past situations where you had to troubleshoot complex issues and how you handled them.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the types of projects you might work on or how the team collaborates on long-term planning.
