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For Companies At a Glance
- Tasks: Provide first-class IT support to Owen Mumford associates, resolving issues in person and remotely.
- Company: Owen Mumford is a leading company known for innovation in medical devices.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in tech support while developing your skills.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: Great opportunity for growth and learning in a reputable company.
The predicted salary is between 28800 - 43200 £ per year.
Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role?
Scope:
The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity.
1st Line Support Engineer employer: Owen Mumford Ltd
Contact Detail:
Owen Mumford Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems and remote support applications will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As a 1st Line Support Engineer, you'll need to explain technical issues clearly to non-technical users, so practice articulating complex concepts in simple terms.
✨Tip Number 3
Research Owen Mumford and their products. Understanding the company’s mission and values will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare for scenario-based questions. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service, as these will likely come up in the interview.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a 1st Line Support Engineer. Highlight your relevant experience in IT support and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the requirements of the role. Emphasise your problem-solving abilities and any technical skills relevant to IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you would be a great fit for Owen Mumford. Mention specific examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Owen Mumford Ltd
✨Know Your Technical Stuff
As a 1st Line Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common IT issues and solutions, especially those related to hardware and software troubleshooting.
✨Practice Your Communication Skills
You'll be dealing with associates who may not be tech-savvy. Practice explaining technical concepts in simple terms, as clear communication is key in support roles.
✨Show Your Problem-Solving Ability
Be prepared to discuss past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research Owen Mumford
Familiarise yourself with Owen Mumford's products and services. Understanding their business will help you tailor your responses and show genuine interest in the role.
