Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and after-sales service to customers.
- Company: Join a well-recognised manufacturing business focused on growth and development.
- Benefits: Enjoy excellent training, a permanent position, and a supportive work environment.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Work 35 hours a week, Monday to Friday, in a fast-paced environment.
The predicted salary is between 28800 - 42000 £ per year.
My client are a well-recognised manufacturing business and are currently needing a Technical Support Technician to join their team to help with continuous growth within the business offering excellent training and development opportunities.
As a Technical Support Technician you will be responsible for providing excellent after sales service and technical support on a vast range of products ensuring timely and accurate technical advice to customers via telephone, email or website enquiries.
Ideally, the Technical Support Technician will have experience working in a strong customer support/customer service environment and have strong telephone skills, excellent timekeeping ability and a passion for problem solving!
Learn more about the general tasks related to this opportunity below, as well as required skills.
Technical SupportHenley Permanent Position
35 Hours a Week (Mon-Fri)
- Answering customer questions regarding the selection, performance, cost, availability, installation issues of company products
- Reporting any customer concerns and identifying multiple continuous issues calls to senior members of staff
- Maintaining detailed knowledge of the Company’s products and how they work
- Detecting potential insurance claims and reporting details to the Technical Assist Manager.
- Actively ensure that the companies CRM system is kept up to date
- Diagnose product and system issues and arrange service agent call-outs where necessary
- Experience of working in a customer support/service function
- Experience working in a fast-paced high volume call environment
- High-level customer service skills
- Effective decision-maker who remains calm under pressure and keeps safety and efficiency in mind as the top priority of our Company.
- Analytical – can relate and compare data from different sources, quickly identify and resolve issues, secure relevant information and identify relationships.
- Effective at assisting technical discussions in the team and confident in challenging approaches when they don’t seem right
Technical Support Technician employer: Owen Daniels
Contact Detail:
Owen Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Technician
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the technical aspects and common issues can give you an edge during interviews, as you'll be able to demonstrate your knowledge and problem-solving skills.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves providing support over the phone, being articulate and clear in your explanations will help you stand out. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your customer service experience. Be ready to discuss specific examples where you've successfully resolved customer issues or improved their experience, as this will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your analytical skills. Prepare to discuss how you've used data to identify problems or improve processes in previous roles. This will show that you can think critically and make informed decisions under pressure.
We think you need these skills to ace Technical Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical roles. Emphasise your problem-solving skills and any specific achievements in previous positions that relate to the responsibilities of a Technical Support Technician.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully handled customer inquiries or resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as effective decision-making, analytical abilities, and experience in high-volume call environments. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Technical Support Technician role.
How to prepare for a job interview at Owen Daniels
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer support roles. Share specific examples of how you've successfully resolved customer issues, as this will demonstrate your ability to provide excellent after-sales service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet to solve technical problems. Employers are looking for candidates who can remain calm under pressure and find effective solutions quickly.
✨Familiarise Yourself with the Company's Products
Before the interview, take some time to research the company's products and services. Being knowledgeable about what they offer will help you answer questions more confidently and show your genuine interest in the role.
✨Practice Effective Communication
Since the role involves a lot of communication via phone and email, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your telephone skills and ensure you come across as professional and approachable.
