Are you looking to build your career within a customer-focused role in a growing and ambitious organisation? We are working with a market-leading UK business who are seeking a Customer Experience Coordinator to join their team on a permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering an excellent customer journey from order to delivery.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Customer Experience Coordinator
Permanent
Salary dependent on experience
Working hours –Mon-Fri 42.5 hours per week
Gloucester – hybrid working after probationary period
Customer Experience Coordinator
Job Description
- Manage the end-to-end customer journey from order processing through to delivery.
- Respond to customer enquiries via telephone and email, ensuring a high level of service.
- Process sales and purchase orders accurately and efficiently.
- Monitor and manage shared inboxes, supporting the wider Customer Support Team.
- Produce and issue order acknowledgements and provide delivery updates to customers.
- Liaise with internal departments including Logistics, Purchasing, and Accounts.
Customer Experience Coordinator
Essential Experience/Skills/Qualifications
- Experience working in a customer-facing role, ideally within a technical or product-based environment.
- Strong communication skills, both written and verbal, with the ability to build relationships.
- Highly organised with excellent attention to detail and the ability to manage multiple tasks.
- Competent IT skills, with experience using CRM systems. xgikmsk
- A proactive, self-motivated approach with a "can do" attitude.
If you feel you're a good fit for this position, please click 'apply
Customer Experience Coordinator in Stonehouse employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
