At a Glance
- Tasks: Manage customer accounts and ensure smooth order delivery while providing excellent support.
- Company: Dynamic manufacturing business in Stevenage with a focus on growth.
- Benefits: Competitive salary of £31,000 per annum and a supportive team environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service or account management with strong communication skills.
Location: Stevenage
Type: Fixed Term Contract £31,000 Per Annum
About the Role
We’re looking for a Customer Account Executive to join a growing and dynamic manufacturing business in Stevenage. This is a fantastic opportunity for someone with strong customer service and account coordination experience to play a key role in managing customer relationships, supporting sales activity, and ensuring smooth order delivery across the business. You’ll act as the main point of contact for customers, working closely with internal teams to deliver an excellent customer experience from enquiry through to delivery.
Key Responsibilities
- Act as the main point of contact for customer accounts, providing ongoing support and communication
- Manage and process sales orders, amendments, and updates accurately and efficiently
- Prepare and issue customer quotations, including pricing and BOM reviews
- Proactively follow up on quotes and track outcomes within the CRM system
- Provide customers with order updates, delivery timelines, and material status
- Liaise with planning, operations, and sales teams to ensure orders are delivered on time
- Attend customer meetings (on-site and off-site) to support relationship development
- Support invoicing, delivery notes, and general account administration
- Maintain accurate records and ensure all customer data is up to date
What We’re Looking For
- Previous experience in a customer service, account management, or sales support role
- Strong communication skills, both written and verbal
- High attention to detail with the ability to manage multiple tasks
- Comfortable working in a fast-paced, team-oriented environment
- Proficient in Microsoft Office (Excel, Outlook, Teams)
- Desirable: Experience within a manufacturing or engineering environment
- Familiarity with ERP/CRM systems
Customer Account Executive FTC in Stevenage employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive FTC in Stevenage
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Owen Daniels.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Owen Daniels. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Account Executive FTC in Stevenage
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Owen Daniels.
How to prepare for a job interview at Owen Daniels
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Owen Daniels's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Owen Daniels offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
