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For Companies At a Glance
- Tasks: Lead and develop service operations for fire and security systems.
- Company: A top provider of fire and security services with a focus on quality.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and operational excellence.
- Qualifications: Experience in service operations management and a passion for customer service.
- Other info: Join a dynamic team dedicated to safety and innovation.
Job Description
- Oversee daily operations of the Fire & Security Service Department, including scheduling, engineer coordination, and reactive callouts.
- Manage and support a team of service engineers, ensuring work is completed efficiently, on time, and to the required standards.
- Ensure all planned maintenance visits are completed within contract deadlines and SLAs.
- Coordinate with the Contract Management Team to align maintenance schedules with project delivery and remedial works.
- Optimise engineer diaries to balance reactive and preventative work, maximising weekly productivity.
- Proactively identify opportunities to fill scheduling gaps with additional maintenance or small works.
Reporting and Performance Monitoring
- Prepare and present weekly reports to the Managing Director.
- Analyse performance data to identify trends and implement improvement plans.
- Support the achievement of monthly revenue and KPI targets.
- Ensure accurate and timely completion of service paperwork and system updates.
Team Management and Development
- Provide day-to-day leadership, mentoring, and support to engineers and support staff.
- Conduct regular performance reviews, identify training needs, and support professional development.
- Promote adherence to health & safety procedures and risk management practices.
- Foster a positive, accountable, and performance-driven team culture.
Key Skills and Attributes
- Proven experience managing service or maintenance operations within the fire and security industry.
- Strong leadership and people management skills.
- Excellent organisational and scheduling abilities.
- Excellent communication and interpersonal skills.
- Confident working under pressure and making operational decisions.
- Competent in using job management and reporting systems.
- Full UK driving licence.
Desirable Qualifications
- FIA or equivalent fire alarm training.
- NVQ Level 3 or equivalent in electrical or electronic engineering.
- Experience managing BAFE accredited service operations.
Apply Now:If you are a proactive and experienced service manager with a passion for delivering excellence, we would love to hear from you.
Sevice Operations Manager employer: Owen Daniels
Contact Detail:
Owen Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sevice Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Service Operations Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, values, and recent projects. When you walk in, show them you’re not just another candidate; you’re someone who’s genuinely interested in driving their service operations to new heights.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common questions for a Service Operations Manager and refine your answers. We want you to feel confident and ready to impress when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you one step closer to that dream job!
We think you need these skills to ace Sevice Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service operations and management. We want to see how you've driven performance and customer satisfaction in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Operations Manager role. Share specific examples of how you've maintained operational excellence and led teams in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how it has positively impacted your teams. We’re looking for someone who can inspire and develop others, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
