The Role
You’ll take ownership of customer and supplier quality issues, working cross-functionally with engineering, production, sales and quality teams to drive effective problem-solving and continuous improvement.
Key responsibilities include:
- Managing customer and supplier complaints from initial investigation through to resolution.
- Leading 8D problem-solving activities and structured root cause analysis.
- Coordinating corrective and preventive actions to ensure timely closure.
- Acting as the main quality contact for customer and supplier claims.
- Preparing technical reports and communicating progress to internal and external stakeholders.
- Supporting supplier audits and customer quality meetings.
- Monitoring quality KPIs and driving improvements across manufacturing processes.
- Interpreting technical drawings and supporting dimensional inspection activities.
What We’re Looking For
- Previous experience in a Quality Engineering role within a manufacturing environment.
- Strong knowledge of 8D problem-solving methodology and root cause analysis.
- Experience managing customer complaints and supplier quality issues.
- Understanding of FAIR, FMEA, Control Plans and PPAP documentation.
- Ability to interpret technical drawings and work with dimensional measurement equipment.
- Knowledge of ISO 9001 or IATF 16949 would be advantageous.
- Lean, Six Sigma or Kaizen experience would also be beneficial.
- Strong communication, reporting and stakeholder management skills.
What’s on Offer?
- 25 days’ annual leave, with a holiday buy/sell scheme.
- Learning and development opportunities.
- Employee recognition and reward scheme.
- Enhanced family leave benefits.
- On-site facilities and additional employee benefits.
This is a great opportunity to join an established international manufacturing business where you can take ownership of quality challenges, work closely with customers and suppliers, and make a tangible impact on product quality and business performance.
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Quality Engineer in London employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
