At a Glance
- Tasks: Manage customer complaints and product returns while ensuring accurate records.
- Company: Join a dynamic team in Kingsbury, Greater London.
- Benefits: Enjoy competitive salary, pension contributions, and 25 days holiday.
- Other info: Great learning opportunities and a supportive work environment.
- Why this job: Make a real difference by resolving customer issues and enhancing quality.
- Qualifications: Strong attention to detail and experience in customer service.
The predicted salary is between 40500 - 49500 £ per year.
Are you organised, enjoy working with people and have a good eye for detail? We have an exciting opportunity for a Quality Administrator to join on a contract basis.
You will be responsible for managing customer complaints, product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.
Responsibilities:
- Receiving and recording customer complaints, returns and requests.
- Coordinating product returns, replacements and repairs where needed.
- Checking customer information and asking for any missing details.
- Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.
Essential Experience/Skills/Qualifications:
- Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
- Understanding of ISO 9001 and customer complaint handling.
- Experience with RMA / return order processes.
- Confidence when speaking to customers and colleagues by phone and email.
Company Benefits:
- Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
- Life Assurance (3x annual salary)
- Business travel insurance
- Option to join Private Healthcare Scheme after 3 months
- Cycle scheme, Home and Tech, Discounts on retail platforms
- Electric Car scheme (salary sacrifice)
- YuLife Employee Benefits and Wellbeing app
- Learning and development opportunities
- 25 days + BH holidays
If you’re ready for your next opportunity, click ‘Apply’ to find out more.
Quality Administrator in London employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
