At a Glance
- Tasks: Support the sales team by processing orders and maintaining customer records.
- Company: Established manufacturing business with a focus on growth and teamwork.
- Benefits: Competitive salary, flexible hours, and potential for contract extension.
- Other info: Opportunity to build relationships across departments and grow your career.
- Why this job: Join a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Experience in sales administration and strong customer service skills required.
The predicted salary is between 21150 - 25850 £ per year.
We are working with an established and expanding manufacturing business that is looking to recruit a Sales Administrator to support its Commercial Operations team. This is a great opportunity for an organized and customer-focused individual to become part of a busy commercial function, helping to ensure orders are processed efficiently and customers receive a consistently high level of service. You will work alongside colleagues across the business, providing administrative support throughout the sales process and helping to maintain strong customer relationships.
Fixed Term – 9 months, with the possibility of a further 3-month extension. Salary dependent on experience. Working hours – Monday to Thursday, 9.00am–5.00pm; Friday, 9.00am–3.30pm (35 hours per week). Location: Henley-on-Thames.
Responsibilities:
- Manage the processing of customer orders, quotations and invoices, ensuring all details are accurate and completed within agreed timescales.
- Keep track of outstanding orders and arrange delivery bookings, working proactively to support customer delivery requirements.
- Update and maintain customer records across internal ERP and CRM systems, assisting with sales reporting and forecasting activities.
- Handle incoming customer queries by phone and email, providing helpful responses and ensuring more complex issues are directed to the appropriate teams.
- Build effective working relationships with departments including Finance, Operations and Technical Support to help resolve customer and order-related issues.
Essential Experience/Skills/Qualifications:
- Previous experience in a sales administration or commercial support position, ideally within a business-to-business environment.
- Excellent administrative and organisational abilities, with a high level of accuracy and the confidence to manage a varied workload.
- Strong customer service skills, with a professional and approachable manner and the ability to communicate effectively with customers and colleagues.
- A resourceful and solutions-focused attitude, with the ability to investigate problems, use initiative and manage changing priorities.
- Confident using Microsoft Office 365, with the adaptability to pick up new business systems and software quickly.
Sales Administrator in Henley on Thames employer: Owen Daniels
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