At a Glance
- Tasks: Own key commercial processes and drive operational efficiency.
- Company: Join a market-leading engineering group with ambitious goals.
- Benefits: 35-hour work week, early finishes on Fridays, and potential for permanent role.
- Other info: Collaborative environment with opportunities for cross-functional teamwork.
- Why this job: Make a real impact on customer experience and business growth.
- Qualifications: Experience in commercial operations and strong CRM skills required.
The predicted salary is between 45000 - 55000 £ per year.
- WE'RE HIRING | Commercial Operations Manager
- Henley-on-Thames | 9-Month Contract- Opportunity to become a permanent role
Working Hours: 35 hours per week, with an early finish on Fridays.
Are you a commercially minded operations professional with a passion for process improvement, customer experience and driving business growth?
We're working with an ambitious, market-leading engineering group looking for a Commercial Operations Manager to take ownership of key commercial processes and help improve operational efficiency.
Key Responsibilities
Key Responsibilities include, but are not limited to
- Own the quote-to-order process, managing quotations and CRM data with precision.
- Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
- Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
- Lead the rollout of first‑class digital support tools, from FAQs to AI‑powered online help.
- Support our sales team, freeing them up to focus on customer growth.
- Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
- Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.
Skills & Experience
- Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
- Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
- Excellent CRM (e. g. Salesforce, Hub Spot) and ERP know-how.
- Skilled communicator with technical aptitude—able to translate complexity into clarity.
- Commercially astute and data-driven, with a track record of improving process and margin.
- Experience driving cross-functional change across sales, support and ops.
Why Consider This Opportunity?
- Join an ambitious, market-leading engineering group.
- Play a key role in improving commercial performance and customer experience.
- Work collaboratively across multiple business functions.
- Make a tangible impact on operational efficiency and business growth.
Commercial Operations Manager in Henley on Thames employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Manager in Henley on Thames
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial Operations Manager at Owen Daniels!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Owen Daniels or be willing to refer you for that Commercial Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Owen Daniels who’s on the lookout for their next Commercial Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial Operations Manager role at Owen Daniels!
We think you need these skills to ace Commercial Operations Manager in Henley on Thames
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Owen Daniels. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Owen Daniels
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Owen Daniels. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
