At a Glance
- Tasks: Be the go-to person for customers during the warranty process and manage claims efficiently.
- Company: Leading UK engineering group focused on water management and infrastructure solutions.
- Benefits: Permanent role with a Monday to Friday schedule and a supportive work environment.
- Other info: Opportunity to work closely with engineers and various teams for career growth.
- Why this job: Join a dynamic team and make a real difference in customer service and engineering.
- Qualifications: Experience in administration, strong IT skills, and excellent communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
Are you a Warranty Administrator?
Have you got experience working within a service department, dealing with engineers and warranty?
My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Warranty Administrator.
Warranty Administrator Permanent Monday – Friday 8am-4pm Gloucester Warranty Administrator Job Description
Act as the main point of contact for customers throughout the warranty process, handling enquiries, managing expectations and keeping them updated through to resolution.
Manage warranty claims from initial notification through to close-out, gathering the required product, installation, service and fault information to support a quick and accurate assessment.
Coordinate engineers, subcontractors, suppliers and replacement parts, ensuring site access, permits, RAMS and other required information are in place before visits.
Monitor outstanding claims and keep business systems updated, ensuring actions, customer communications and documentation are accurately recorded and easy to track.
Work closely with Technical, Quality, Product, Sales and Engineering teams to resolve issues, quality check engineer reports and provide customers with the relevant documentation following attendance.
Warranty Administrator Essential Experience/Skills/Qualifications
Confident using Microsoft Office, including Word, Excel and Outlook, with good general IT skills.
Well organised with the ability to manage multiple tasks and priorities effectively.
Previous administration experience, ideally within a service, engineering or technical environment.
Clear and professional communication skills, with a strong focus on customer service and building good working relationships.
Accurate and detail-focused, with the ability to work independently, use initiative and take a proactive approach to getting tasks completed.
If you feel you’re a good fit for this position, please click ‘apply
Warranty Admin in Gloucester employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
