Field Service Engineer - Colchester
Field Service Engineer - Colchester

Field Service Engineer - Colchester

Colchester Full-Time 28000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch technical support and customer service in the field.
  • Company: Join a company that creates smart solutions for safer environments.
  • Benefits: Enjoy a company car, paid travel time, overtime, and generous holiday allowance.
  • Why this job: Be part of a growing team focused on customer satisfaction and innovative technology.
  • Qualifications: Experience in customer service and knowledge of fire alarms, CCTV, or access control required.
  • Other info: Opportunities for bonuses and long service awards after 10, 20, and 25 years.

The predicted salary is between 28000 - 32000 £ per year.

Job description Job description Do you have experience working as a Field Service Engineer?   If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.   Field Service Engineer   Permanent £28,000 – £32,000 (OTE £35,000-£45,000) Monday – Thursday 08:30-16:30, Friday 08:00-16:00 West Birmingham   Field Service Engineer Job Description Provide market leading customer service and technical support to all of our customers. Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures. Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed. Actively promote our additional services and products Seek the opportunity to reduce service costs, by ensuring. Reduction in parts usage Maintaining correct van stock profile Focus on high first-time fix rate. Minimising the need for return visits Reducing downtime and improve efficiencies. Provide support for complaint escalations. Attend product update meetings and refresher training. Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency.  Field Service Engineer Essential Experience/Skills/Qualifications Proven customer service experience Fire alarm, access control or CCTV systems  Experience in a field-based role (Full UK Driver’s License)  Field Service Engineer Company Benefits Company Car & Travel Time Paid Overtime Available & Call Out Pay (1 in 6) 25 days holiday plus bank holidays Pension scheme & Death benefit scheme 2 x annual salary. Bonus scheme & Long service awards for 10,20 & 25 years (£50, £150 & £500).  If you feel you’re a good fit for this position, please click ‘app

Field Service Engineer - Colchester employer: Owen Daniels

Join a forward-thinking company that prioritises innovation and employee satisfaction in Colchester. As a Field Service Engineer, you'll benefit from a supportive work culture that values your expertise, offers competitive pay, and provides opportunities for professional growth through ongoing training and development. With additional perks like a company car, generous holiday allowance, and a bonus scheme, this role is perfect for those seeking a rewarding career in a dynamic environment.
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Contact Detail:

Owen Daniels Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Service Engineer - Colchester

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as fire alarm systems, access control, and CCTV. Being knowledgeable about these systems will not only boost your confidence but also demonstrate your expertise during interviews.

✨Tip Number 2

Highlight your customer service experience in conversations or networking opportunities. Since this role emphasises providing market-leading customer service, sharing relevant examples of how you've successfully handled customer issues can set you apart from other candidates.

✨Tip Number 3

Prepare to discuss your approach to problem-solving and efficiency improvements. The job requires reducing service costs and improving first-time fix rates, so be ready to share any past experiences where you've successfully implemented similar strategies.

✨Tip Number 4

Network with current or former Field Service Engineers in the industry. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying through our website.

We think you need these skills to ace Field Service Engineer - Colchester

Customer Service Skills
Technical Support Expertise
Field-Based Experience
Knowledge of Fire Alarm Systems
Understanding of Access Control Systems
Familiarity with CCTV Systems
Problem-Solving Skills
Communication Skills
Time Management
Attention to Detail
Ability to Work Independently
Driving License (Full UK)
Adaptability
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer. Emphasise your customer service skills and any specific experience with fire alarm, access control, or CCTV systems.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their needs, particularly in providing technical support and improving customer satisfaction.

Highlight Technical Skills: In your application, clearly outline your technical skills and experiences that relate to the job description. Include examples of how you've successfully resolved technical issues in the past.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Owen Daniels

✨Showcase Your Technical Knowledge

As a Field Service Engineer, it's crucial to demonstrate your understanding of fire alarm, access control, and CCTV systems. Be prepared to discuss specific technical challenges you've faced in the past and how you resolved them.

✨Emphasise Customer Service Skills

This role requires excellent customer service abilities. Share examples of how you've successfully handled customer complaints or provided exceptional support in previous positions to highlight your suitability for the job.

✨Discuss Your Field Experience

Since this is a field-based role, be ready to talk about your experience working in similar environments. Mention any relevant situations where you had to work independently and manage your time effectively.

✨Prepare Questions About the Company

Show your interest in the company by preparing thoughtful questions. Ask about their smart solutions and technologies, or inquire about the team dynamics and how they measure customer satisfaction.

Field Service Engineer - Colchester
Owen Daniels

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