Customer Support Executive
Customer Support Executive

Customer Support Executive

Ramsgate Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Build strong customer relationships and resolve queries in a dynamic aerospace environment.
  • Company: Join a leading aerospace business with over 60 years of innovation and integrity.
  • Benefits: Enjoy 25 days holiday, life assurance, and a generous pension scheme.
  • Why this job: Be part of a reputable company making an impact in the aerospace industry while developing your skills.
  • Qualifications: GCSE Maths and English required; experience in engineering/manufacturing is a plus.
  • Other info: Monday to Friday role with free parking and a supportive team culture.

The predicted salary is between 28800 - 43200 £ per year.

Job Description

Are you an experienced Customer Support Exec with experience in manufacturing/engineering? Our client are a leading aerospace business with a focus on innovation, performance and integrity. They are Europe's leading independent overhaul and repair facility for more than 60 years. The company has a solid reputation in the aerospace industry for providing a broad range of services to international and regional airlines, helicopter operators and airframe manufacturers.Customer Support ExecutiveRamsgatePermanent25 days holiday, plus bank holidays 9% pension, life assuranceGlobal aerospace businessMain Duties/Responsibilities

  • Build and maintain strong customer relationships with assigned customer accounts. 
  • Resolve customer queries as they arise including account queries and warranties. 
  • Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager to highlight any prioritisation issues which need to be resolved with the wider Ramsgate Customer Support Team. 
  • Facilitate the resolution of Technical Issues between workshops and customers. 
  • Provide information for queries regarding OTD score as required on a weekly basis.
  • Maintain Gross Margin for assigned customer accounts. 
  • Communicate Customer Status reports for assigned accounts which require these.
  • Raise Work Orders for customers as required.
  • Scan and file Work Packs as completed. 
  • Experience of Customer Interaction, developing and growing customer/supplier accounts through a range of different communication and media channels. 
  • Excellent data analysis and data presentation skills. 
  • Computer literate, proficient in excel and application of pivot tables.
  • Previous experience in a similar technically based role within an engineering/manufacturing industry environment (highly desirable).

Qualifications: 

  • Minimum GCSE Maths and English or equivalent. (Essential)
  • Fluent command of written and spoken English. (Essential)
  • Fluency in an additional language (Desirable)

Competencies:

  • Ability to work well in multidiscipline/cross-functional teams
  • Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
  • Strong analytical, administrative and organisation skills and excellent attention to detail
  • Innovative and enthusiastic
  • Ability to work under pressure, to tight deadlines and multi task
  • Strong communicator (written and verbal)
  • Creative and outgoing
  • Well organised and self motivated

Details / Benefits

  • Monday – Friday
  • 25 days holiday + bank holidays (pro rata)
  • Life assurance x4
  • Free parking
  • Pension – you pay in 3% the company will put in 6%

Customer Support Executive employer: Owen Daniels

Join a leading aerospace business in Ramsgate, where innovation and integrity are at the heart of our operations. As a Customer Support Executive, you'll benefit from a supportive work culture that values strong customer relationships and offers ample opportunities for professional growth. With 25 days of holiday, a generous pension scheme, and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in the aerospace industry.
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Contact Detail:

Owen Daniels Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Support Executive

✨Tip Number 1

Familiarise yourself with the aerospace industry and the specific challenges it faces. Understanding the nuances of customer support in this sector will help you stand out during interviews.

✨Tip Number 2

Brush up on your data analysis skills, especially in Excel. Being able to demonstrate your proficiency with pivot tables and data presentation can set you apart from other candidates.

✨Tip Number 3

Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction.

✨Tip Number 4

Showcase your ability to work under pressure by sharing experiences where you managed multiple tasks or tight deadlines. This will highlight your organisational skills and ability to thrive in a fast-paced environment.

We think you need these skills to ace Customer Support Executive

Customer Relationship Management
Technical Issue Resolution
Data Analysis
Data Presentation Skills
Proficiency in Excel and Pivot Tables
Interpersonal Skills
Attention to Detail
Organisational Skills
Ability to Work Under Pressure
Strong Communication Skills (Written and Verbal)
Multitasking Ability
Experience in Engineering/Manufacturing Environment
Problem-Solving Skills
Self-Motivation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly within the manufacturing or engineering sectors. Emphasise any specific achievements that demonstrate your ability to build and maintain customer relationships.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the aerospace industry. Mention how your skills align with the job requirements, especially your data analysis and communication abilities.

Highlight Relevant Skills: In your application, focus on key competencies such as your analytical skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully resolved customer queries or facilitated technical issues in previous roles.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Executive role.

How to prepare for a job interview at Owen Daniels

✨Showcase Your Customer Relationship Skills

Emphasise your ability to build and maintain strong customer relationships. Prepare examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction.

✨Demonstrate Technical Knowledge

Since the role is in a technically based environment, be ready to discuss your understanding of engineering or manufacturing processes. Highlight any relevant experience that showcases your ability to facilitate technical issue resolution.

✨Prepare for Data Analysis Questions

Given the importance of data analysis in this role, brush up on your Excel skills, especially pivot tables. Be prepared to discuss how you've used data to inform decisions or improve processes in previous roles.

✨Exhibit Strong Communication Skills

As a Customer Support Executive, communication is key. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with customers and team members in the past.

Customer Support Executive
Owen Daniels

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