At a Glance
- Tasks: Manage customer complaints and warranty claims, driving product quality improvements.
- Company: Join a leading engineering group with a focus on growth and innovation.
- Benefits: Enjoy private medical insurance, 25 days holiday, and career progression opportunities.
- Other info: Collaborate with diverse teams to drive continuous improvement in product reliability.
- Why this job: Make a real impact in quality management and enhance customer satisfaction.
- Qualifications: Experience in manufacturing or engineering with strong analytical and problem-solving skills.
The predicted salary is between 38250 - 46750 £ per year.
Are you an experienced Quality or Warranty professional looking for an opportunity to make a real impact? Our client is a growing, market-leading engineering group operating across multiple sectors and is looking for a Customer Quality & Warranty Manager to take ownership of customer complaints, warranty claims and product quality.
Manage customer complaints, product failures and warranty claims through to resolution. Lead root cause investigations and implement effective CAPA and corrective actions. Analyse warranty trends, field failures and complaints to identify recurring issues. Work closely with Engineering, Manufacturing, Service and Supply Chain teams to improve product reliability. Monitor warranty costs, quality KPIs and cost of poor quality, driving continuous improvement.
Essential Experience/Skills/Qualifications:
- Experience within manufacturing or engineering.
- Background in Customer Quality, Warranty, Quality Assurance or Product Quality.
- Strong experience with root cause analysis and CAPA.
- Excellent analytical, problem-solving and communication skills.
- Experience working cross-functionally with engineering, production and customer service teams.
Company Benefits:
- Opportunity to join a growing, market-leading engineering group.
- Career development and progression opportunities.
- Private Medical Insurance.
- 25 days holiday + Bank holidays.
If you feel you’re a good fit for this position, please click ‘apply’.
Customer Quality & Warranty Manager employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
