Customer Quality & Warranty Lead - Drive Reliability & CAPA

Customer Quality & Warranty Lead - Drive Reliability & CAPA

Full-Time No working from home possible
Owen Daniels

At a Glance

  • Tasks: Lead investigations into customer complaints and warranty claims to enhance product quality.
  • Company: Owen Daniels, a forward-thinking company focused on quality and reliability.
  • Benefits: Competitive salary, opportunities for career advancement, and a supportive work environment.
  • Other info: Join a dynamic team dedicated to driving measurable improvements.
  • Why this job: Make a real difference by improving product reliability and customer satisfaction.
  • Qualifications: Experience in quality management and strong problem-solving skills.

Owen Daniels is seeking a Customer Quality & Warranty Manager to own customer complaints, warranty claims and product quality. Based in Gloucester, the role focuses on reducing failures and costs while improving reliability.

You will lead root-cause investigations, drive CAPA actions and collaborate with Engineering, Manufacturing, Service and Supply Chain to deliver measurable quality improvements.

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Customer Quality & Warranty Lead - Drive Reliability & CAPA employer: Owen Daniels

As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.

Owen Daniels

Contact Details:

Owen Daniels Recruitment Team

We think you need these skills to ace Customer Quality & Warranty Lead - Drive Reliability & CAPA

Root Cause Analysis
CAPA (Corrective and Preventive Actions)
Collaboration Skills
Quality Improvement
Customer Complaint Management
Warranty Claims Management
Reliability Engineering