At a Glance
- Tasks: Manage customer complaints and product returns while ensuring accurate records.
- Company: Join a dynamic team in a leading engineering and manufacturing environment.
- Benefits: Enjoy a competitive salary, pension contributions, and 25 days holiday.
- Other info: Great learning opportunities and a supportive work culture await you!
- Why this job: Make a real difference by resolving customer issues and improving quality processes.
- Qualifications: Experience in manufacturing or engineering with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Quality Administrator
Are you organised, enjoy working with people and have a good eye for detail ? Do you come from a technical background, ideally within engineering or manufacturing , and have an understanding of quality processes?
We have an exciting opportunity for a Quality Administrator to join on a contract basis.
You will be responsible for managing customer complaints, product returns and general requests , making sure everything is recorded correctly and followed up until it is resolved.
- 3-6 Month Temporary Contract
- Salary is dependant on experience
- Monday- Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm
- Kingsbury, Greater London
Job Description
- Receiving and recording customer complaints, returns and requests.
- Coordinating product returns, replacements and repairs where needed.
- Checking customer information and asking for any missing details.
- Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.
Essential Experience/Skills/Qualifications
- Must have experience within a manufacturing, engineering, technical or operationally complex environment .
- Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
- Understanding of ISO 9001 and customer complaint handling.
- Experience with RMA / return order processes.
- Confidence when speaking to customers and colleagues by phone and email.
- Company Benefits
- Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
- Life Assurance (3x annual salary)
- Business travel insurance
- Option to join Private Healthcare Scheme after 3 months
- Cycle scheme, Home and Tech, Discounts on retail platforms
- Electric Car scheme (salary sacrifice)
- Yu Life Employee Benefits and Wellbeing app
- Learning and development opportunities
- 25 days + BH holidays
Quality Administrator in City of London employer: Owen Daniels
As a Regional Facilities Manager with us, you'll join a dynamic team that values safety, compliance, and excellence in property management across Kent and Essex. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive salary and benefits package. Our commitment to maintaining high standards in our commercial properties ensures that you will find your role both meaningful and rewarding.
