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- Tasks: Provide top-notch technical support and customer service in the field.
- Company: Join a company that creates smart solutions for safer environments.
- Benefits: Enjoy a company car, paid travel time, and generous holiday allowance.
- Why this job: Be part of a growing team focused on customer satisfaction and innovation.
- Qualifications: Must have customer service experience and a full UK driver's licence.
- Other info: Overtime and bonus opportunities available, plus long service awards.
The predicted salary is between 24000 - 30000 £ per year.
Do you have experience working as a Field Service Engineer? If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues and complaints.
Permanent
£28,000-£30,000 (OTE £35,000-£40,000)
Monday – Thursday 08:30-16:30, Friday 08:00-16:00
Leicester & Surrounding Areas
Responsibilities:
- Provide market leading customer service and technical support to all of our customers.
- Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
- Support the focussed returns process, providing timely products/parts back to help identify product failures and allow modifications to be completed.
- Actively promote our additional services and products.
- Seek the opportunity to reduce service costs.
- Reduction in parts usage.
- Maintaining correct van stock profile.
- Focus on high first-time fix rate.
- Minimising the need for return visits.
- Reducing downtime and improve efficiencies.
- Provide support for complaint escalations.
- Attend product update meetings and refresher training.
- Work with the Regional Lead Engineer to improve customer satisfaction and service efficiency.
Essential Experience/Skills/Qualifications:
- Proven customer service experience.
- Basic knowledge of electrical and communication systems.
- Experience in a field-based role (Full UK Driver’s License).
Company Benefits:
- Company Car & Travel Time Paid.
- Overtime Available & Call Out Pay (1 in 6).
- 25 days holiday plus bank holidays.
- Pension scheme & Death benefit scheme 2 x annual salary.
- Bonus scheme & Long service awards for 10, 20 & 25 years (£50, £150 & £500).
If you feel you’re a good fit for this position, please click ‘apply.
Field Service Engineer - Leicester employer: Owen Daniels Consultancy
Contact Detail:
Owen Daniels Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Leicester
✨Tip Number 1
Familiarise yourself with the latest technologies and smart solutions in the field of customer service engineering. Being knowledgeable about current trends will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work as Field Service Engineers. Attend relevant events or join online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 3
Prepare for technical questions by reviewing common issues faced in field service roles. Being able to discuss how you've resolved similar problems in the past can greatly enhance your chances of impressing the interviewers.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in previous roles. This will highlight your ability to provide market-leading support, which is crucial for this position.
We think you need these skills to ace Field Service Engineer - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer. Focus on customer service skills, technical support experience, and any specific knowledge of electrical and communication systems.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to provide market-leading customer service and your experience in field-based roles.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully resolved technical issues or improved service efficiency in previous roles. This will demonstrate your capability to handle the challenges of the position.
Highlight Relevant Qualifications: If you have any certifications or training related to electrical systems or customer service, be sure to mention them. This can set you apart from other candidates and show your commitment to the field.
How to prepare for a job interview at Owen Daniels Consultancy
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll be providing technical support and customer service. Be prepared to share specific examples of how you've successfully handled customer issues in the past, demonstrating your ability to communicate effectively and resolve problems.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of electrical and communication systems, as well as any relevant technologies. Be ready to discuss your experience with these systems and how you can apply that knowledge to the role.
✨Highlight Your Field Experience
Since this is a field-based role, emphasise your previous experience in similar positions. Discuss how you've managed your time, maintained equipment, and ensured high first-time fix rates in your past roles.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company's products, services, and team dynamics. This shows your interest in the role and helps you assess if the company is the right fit for you.
