At a Glance
- Tasks: Support customers and operations in a dynamic, eco-friendly environment.
- Company: Join OWAY, a family-owned brand committed to sustainability and craftsmanship.
- Benefits: Gain valuable experience, work in a supportive team, and contribute to a greener future.
- Other info: Opportunity for growth in a vibrant international setting focused on sustainability.
- Why this job: Be part of a mission to create plastic-free salons and make a real impact.
- Qualifications: Studying or holding a degree in Business, Marketing, or related fields.
The predicted salary is between 25000 - 32000 £ per year.
WHO WE ARE
OWAY aims to be the only PROFESSIONAL AGRICOSMETIC BRAND creating the first global network of entirely PLASTIC-FREE salons and spas. Since 1948, OWAY is a family-owned global manufacturer of professional products for hair, face, and body. Starting from biodynamic, zero-mile, organic, and fair-trade materials, we create extraordinary high-performance treatments and rituals. OWAY values and supports LOCAL CRAFTSMANSHIP, collaborating with MICRO-PRODUCTION ASSOCIATIONS and promoting a VIRTUOUS COLLECTIVE OF WORKERS, ARTISANS, and FARMERS. At OWAY, EVERYTHING COMES FROM THE EARTH and is CREATED BY HUMANS.
JOIN OUR TEAM
We are looking for a motivated and detail-oriented Customer Support & Operations Specialist to join our team. This entry-level role is ideal for someone eager to develop their skills in customer service, operations, and business support within a dynamic international environment. The successful candidate will play a key role in ensuring excellent customer experiences, supporting day-to-day operational activities, and collaborating with internal teams to help drive business efficiency and growth.
KEY RESPONSIBILITES
- Provide timely and professional support to customers and the sales team via email, chat, and/or social media.
- Handle customer and sales team enquiries related to orders, deliveries, and general requests.
- Escalate complex or sensitive issues to the appropriate internal teams.
- Enter and manage customer orders within the company’s management system.
- Verify order accuracy and ensure proper processing.
- Coordinate and liaise with the logistics and warehouse teams to monitor order fulfilment and deliveries, where required.
- Support daily operational activities, data entry, and internal reporting.
- Assist in identifying and improving operational workflows.
- Assist with the scheduling of social media and digital content in line with guidelines provided by the Head Office, where required.
- Assist with administrative tasks, such as filing, documentation, and record-keeping.
- Perform other related duties as necessary to support the business.
REQUIREMENTS
- Bachelor’s degree, or currently studying towards a degree, in Business, Marketing, Operations, or a related field;
- Good written and verbal communication skills in English
- Strong attention to detail and organizational skills
- Basic familiarity with digital tools and social media platforms
- Willingness to learn and collaborate across teams
SUSTAINABILITY
Preserving the environment, reducing emissions, reducing consumption, and producing responsibly are our priorities. We champion natural resources and the recovery of raw materials through value-added re-use. And we adopt conscious habits to bring to life an example that can inspire others.
Customer Support & Operation Specialist OWAY in London employer: Oway
OWAY is an exceptional employer that fosters a vibrant work culture centred around sustainability and local craftsmanship. As a family-owned business, we prioritise employee growth through hands-on experience in customer support and operations within a dynamic international setting, offering opportunities to develop skills while contributing to our mission of creating plastic-free salons and spas. Join us to be part of a virtuous collective that values every individual’s contribution to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Operation Specialist OWAY in London
✨Tip Number 1
Get to know OWAY and its values! Research the company’s commitment to sustainability and local craftsmanship. This will not only help you in interviews but also show your genuine interest in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the OWAY team and ready to contribute to their amazing journey.
We think you need these skills to ace Customer Support & Operation Specialist OWAY in London
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why sustainability matters to you. Share any experiences or projects that highlight your commitment to eco-friendly practices. We love seeing candidates who align with our values!
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support & Operations Specialist role. Highlight relevant skills and experiences that match the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Oway
✨Know Your Stuff
Before the interview, dive deep into OWAY's mission and values. Understand their commitment to sustainability and how they operate within the agricosmetic industry. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support & Operations Specialist, communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial in your role.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to share specific instances where your meticulous nature led to successful outcomes, especially in tasks like order management or data entry. This will resonate well with the responsibilities outlined in the job description.
✨Embrace Learning and Collaboration
OWAY values teamwork and a willingness to learn. Be ready to discuss how you’ve collaborated with others in previous roles or projects. Express your eagerness to grow within the company and contribute to improving operational workflows, as this aligns perfectly with their expectations.
