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- Tasks: Lead exciting projects from start to finish, ensuring top-notch delivery and client satisfaction.
- Company: Join Ovyo, a dynamic B2B services company shaping the future of media and communications.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for career growth in a global environment.
- Why this job: Make a real impact by leading innovative Zendesk projects and enhancing client experiences.
- Qualifications: Experience with Zendesk projects, strong communication skills, and a knack for problem-solving.
- Other info: Fast-paced environment with opportunities to work on cutting-edge technology and grow your career.
The predicted salary is between 50000 - 65000 £ per year.
Location: East Grinstead, Hybrid
About Ovyo
Ovyo is a B2B services company providing flexible engineering teams and talent solutions to the streaming, media, satellite, and communications industries. With a global footprint across the UK, India, Portugal, South Africa, Brazil, the US, and Eastern Europe, we work on a mix of long-term client engagements and fast-paced consulting projects. Our engineers build the platforms that shape how the world consumes video and connects — while accelerating their own careers along the way.
Key Responsibilities:
- Lead end-to-end project delivery, from initial scoping through to implementation and deployment, ensuring projects are delivered on time, within scope, and to a high standard.
- Act as the primary point of contact for clients, internal stakeholders, and third-party partners, ensuring clear communication and alignment throughout.
- Provide technical leadership on Zendesk implementations, troubleshooting issues and guiding best practice solutions across CRM and AI integrations.
- Support pre-sales activities, including contributing to proposals, technical presentations, and solution design.
- Identify growth opportunities within existing accounts, recommending additional services or enhancements aligned to client objectives.
- Manage project planning and execution, including timelines, resource allocation, and risk mitigation.
- Track and report on project performance, providing insights, updates, and recommendations to senior stakeholders.
- Drive continuous improvement, contributing to internal processes, delivery frameworks, and best practices.
Requirements:
- Proven experience delivering Zendesk-focused projects in a client-facing environment.
- Strong understanding of CRM platforms and AI-driven solutions.
- Solid experience with project management methodologies (Agile, Scrum, Waterfall).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Commercial awareness, with experience supporting pre-sales or business development activities.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving and analytical skills, with a proactive and solutions-focused mindset.
- Fluent in English (written and spoken); Spanish is a plus.
Project Lead - Zendesk employer: Ovyo
Contact Detail:
Ovyo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Lead - Zendesk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Zendesk or project management. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to project delivery and stakeholder management. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your technical skills! If you've worked on Zendesk implementations, be ready to discuss specific challenges you faced and how you overcame them. This will demonstrate your problem-solving abilities and technical leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project Lead - Zendesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Lead role at Ovyo. Highlight your experience with Zendesk and any relevant project management methodologies like Agile or Scrum. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your written application reflects your communication skills. Be clear, concise, and professional. We want to see that you can influence and engage with various audiences!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Ovyo and what we do!
How to prepare for a job interview at Ovyo
✨Know Your Zendesk Inside Out
Make sure you brush up on your knowledge of Zendesk and its functionalities. Be prepared to discuss specific projects you've led using Zendesk, highlighting your technical leadership and problem-solving skills. This will show that you’re not just familiar with the platform but can also leverage it effectively in a client-facing role.
✨Showcase Your Project Management Skills
Familiarise yourself with different project management methodologies like Agile, Scrum, and Waterfall. Be ready to share examples of how you've applied these methods in past projects, especially in managing timelines and resources. This will demonstrate your ability to lead end-to-end project delivery successfully.
✨Communicate Like a Pro
Since you'll be the primary point of contact for clients and stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed stakeholder relationships in the past, ensuring alignment and clear communication throughout projects. This is key to showing your excellent communication skills.
✨Think About Growth Opportunities
Be ready to discuss how you've identified growth opportunities in previous roles. Think of examples where you recommended additional services or enhancements that aligned with client objectives. This will highlight your commercial awareness and ability to contribute to business development activities.