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- Tasks: Lead exciting projects from start to finish, ensuring top-notch delivery and client satisfaction.
- Company: Join Ovyo, a global B2B services company shaping the future of media and communications.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact by leading innovative Zendesk projects and enhancing client experiences.
- Qualifications: Experience with Zendesk projects, strong communication skills, and a knack for problem-solving.
- Other info: Fast-paced role with opportunities to drive continuous improvement and influence key stakeholders.
The predicted salary is between 60000 - 75000 £ per year.
Location: East Grinstead, Hybrid
About Ovyo
Ovyo is a B2B services company providing flexible engineering teams and talent solutions to the streaming, media, satellite, and communications industries. With a global footprint across the UK, India, Portugal, South Africa, Brazil, the US, and Eastern Europe, we work on a mix of long-term client engagements and fast-paced consulting projects. Our engineers build the platforms that shape how the world consumes video and connects — while accelerating their own careers along the way.
Key Responsibilities:
- Lead end-to-end project delivery, from initial scoping through to implementation and deployment, ensuring projects are delivered on time, within scope, and to a high standard.
- Act as the primary point of contact for clients, internal stakeholders, and third-party partners, ensuring clear communication and alignment throughout.
- Provide technical leadership on Zendesk implementations, troubleshooting issues and guiding best practice solutions across CRM and AI integrations.
- Support pre-sales activities, including contributing to proposals, technical presentations, and solution design.
- Identify growth opportunities within existing accounts, recommending additional services or enhancements aligned to client objectives.
- Manage project planning and execution, including timelines, resource allocation, and risk mitigation.
- Track and report on project performance, providing insights, updates, and recommendations to senior stakeholders.
- Drive continuous improvement, contributing to internal processes, delivery frameworks, and best practices.
Requirements:
- Proven experience delivering Zendesk-focused projects in a client-facing environment.
- Strong understanding of CRM platforms and AI-driven solutions.
- Solid experience with project management methodologies (Agile, Scrum, Waterfall).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Commercial awareness, with experience supporting pre-sales or business development activities.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving and analytical skills, with a proactive and solutions-focused mindset.
- Fluent in English (written and spoken); Spanish is a plus.
Project Lead - Zendesk in East Grinstead employer: Ovyo
Contact Detail:
Ovyo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Lead - Zendesk in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Zendesk or project management. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to project delivery and stakeholder management. We recommend using the STAR method to structure your answers – it’s a great way to showcase your experience effectively!
✨Tip Number 3
Showcase your technical skills! If you’ve worked on Zendesk implementations, be ready to discuss specific challenges you faced and how you overcame them. This will demonstrate your problem-solving abilities and technical leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project Lead - Zendesk in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Lead role. Highlight your experience with Zendesk and any relevant project management methodologies like Agile or Scrum. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences have prepared you for leading projects at Ovyo. Keep it engaging and personal, so we can get a sense of who you are.
Showcase Your Communication Skills: Since you'll be the primary point of contact for clients and stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to highlight any experience you have in stakeholder management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ovyo
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Understand its features, benefits, and common issues that arise during implementations. Being able to discuss specific examples of how you've successfully delivered Zendesk projects will show your expertise and confidence.
✨Showcase Your Project Management Skills
Be ready to talk about your experience with different project management methodologies like Agile, Scrum, or Waterfall. Prepare a couple of stories that highlight how you've managed timelines, resources, and risks in past projects. This will demonstrate your ability to lead end-to-end project delivery effectively.
✨Communicate Like a Pro
Since you'll be the primary point of contact for clients and stakeholders, practice your communication skills. Think about how you can clearly articulate complex technical concepts in simple terms. This will help you build rapport and show that you can align everyone involved in the project.
✨Spot Opportunities for Growth
During the interview, think about how you can identify growth opportunities within existing accounts. Be prepared to discuss how you've recommended additional services or enhancements in the past. This shows that you're not just focused on project delivery but also on driving value for clients.