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- Tasks: Lead exciting projects from start to finish, ensuring top-notch delivery and client satisfaction.
- Company: Join Ovyo, a dynamic B2B services company shaping the future of media and communications.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for career growth in a global environment.
- Why this job: Make an impact by leading innovative Zendesk projects and enhancing client experiences.
- Qualifications: Experience with Zendesk projects and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities to develop your skills and advance your career.
The predicted salary is between 60000 - 75000 £ per year.
Location: East Grinstead, Hybrid
About Ovyo
Ovyo is a B2B services company providing flexible engineering teams and talent solutions to the streaming, media, satellite, and communications industries. With a global footprint across the UK, India, Portugal, South Africa, Brazil, the US, and Eastern Europe, we work on a mix of long-term client engagements and fast-paced consulting projects. Our engineers build the platforms that shape how the world consumes video and connects — while accelerating their own careers along the way.
Key Responsibilities:
- Lead end-to-end project delivery, from initial scoping through to implementation and deployment, ensuring projects are delivered on time, within scope, and to a high standard.
- Act as the primary point of contact for clients, internal stakeholders, and third-party partners, ensuring clear communication and alignment throughout.
- Provide technical leadership on Zendesk implementations, troubleshooting issues and guiding best practice solutions across CRM and AI integrations.
- Support pre-sales activities, including contributing to proposals, technical presentations, and solution design.
- Identify growth opportunities within existing accounts, recommending additional services or enhancements aligned to client objectives.
- Manage project planning and execution, including timelines, resource allocation, and risk mitigation.
- Track and report on project performance, providing insights, updates, and recommendations to senior stakeholders.
- Drive continuous improvement, contributing to internal processes, delivery frameworks, and best practices.
Requirements
- Proven experience delivering Zendesk-focused projects in a client-facing environment.
- Strong understanding of CRM platforms and AI-driven solutions.
- Solid experience with project management methodologies (Agile, Scrum, Waterfall).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Commercial awareness, with experience supporting pre-sales or business development activities.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving and analytical skills, with a proactive and solutions-focused mindset.
- Fluent in English (written and spoken); Spanish is a plus.
Project Lead - Zendesk in Crawley employer: Ovyo
Contact Detail:
Ovyo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Lead - Zendesk in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Zendesk or project management. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous projects, especially those involving Zendesk. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your project management experience and how you've tackled challenges in past roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your relevant experience with CRM and AI solutions, and don’t forget to express your enthusiasm for the role!
We think you need these skills to ace Project Lead - Zendesk in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Lead role. Highlight your experience with Zendesk and any relevant project management methodologies like Agile or Scrum. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences can benefit us at Ovyo. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your written application reflects your communication skills. Be clear, concise, and professional in your language – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Ovyo
✨Know Your Zendesk Inside Out
Make sure you brush up on your knowledge of Zendesk and its functionalities. Be prepared to discuss specific projects you've worked on, highlighting your technical leadership and problem-solving skills. This will show that you’re not just familiar with the platform but can also provide valuable insights.
✨Showcase Your Project Management Skills
Since the role involves managing multiple projects, be ready to share examples of how you've successfully delivered projects using methodologies like Agile or Scrum. Discuss how you handled timelines, resource allocation, and risk mitigation to demonstrate your project management prowess.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you’ve managed stakeholder relationships. Use examples to illustrate how you’ve influenced decisions and aligned teams towards common goals.
✨Think Commercially
Prepare to discuss how you've identified growth opportunities in past roles. Be ready to talk about your experience with pre-sales activities and how you’ve contributed to proposals or solution designs. This will highlight your commercial awareness and ability to drive business development.