Scrum Master - Fulfil Pod

Role OVO-View

Team: Fulfil POD

Salary banding: £34300 - £42000

Experience: Mid-Level

Working pattern: Full-Time

Reporting to: Delivery Manager

This role in 3 words: Rewarding, Exciting, Agile

Top 3 qualities for this role: Excellent Communicator, Organisation, Influencer

Closing date: Monday 2nd November @ 9am

Your next OVO adventure:

At OVO, we recognise that great people are already working with us across all of our brands. Find out more below about whether this role might be the next part of your OVO adventure.

You may not have all of the skills and experience boxes ticked, but if you think you have much of what we’re looking for, then we’d love to hear from you.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You will be working within our Customer Care Pay Monthly Team, within our PAYM Delivery environment, supporting our operational teams to deliver change and continuous Improvement initiatives that deliver value by way of improved customer experience, efficiency and cost to serve.

This role in a nutshell:

Reporting to the Delivery Manager, and working cross functionally across the Fulfil POD, you will directly support multiple scrum teams with dedicated clear initiatives and outcomes that support our business goals and overall strategy for the Fulfil POD and the Customer Fulfillment scaled function.

With an extensive and wide-reaching series of initiatives - this is a key role in the delivery team in enabling our cross-functional teams to create value through agile excellence and delivery of outcomes.

Your key outcomes will be:

You will take a lead role as a scrum master across multiple cross-functional teams within our POD.

Key responsibilities include:

• Setting up new scrum teams, providing coaching and support to establish high performing teams.
• Establish the scrum ceremonies within the team, leading them when necessary and guiding as teams become more mature.
• Coaching teams to become fully self-organising - through training and mentoring of agile values, principles and practices.
• Supporting and directing the team to deliver tangible, meaningful results.
• Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business outcomes.
• Enable the scrum team to create high value increments that meet the definition of done.
• Support the teams with problem solving and risk management. Encourage and empower the team to solve problems and make decisions that will ensure that they stay on track to deliver desired outcomes.
• Ensure that decisions and risks are documented and understood.
• Helping delivery teams to understand the need for clear and concise epics and user stories.
• Work with team and key stakeholders to remove blockers to the team delivering their outcomes
• Operating as a servant leader within the teams, coach agile and change skills
• Fostering a learning culture and agile mindset within the teams
• Encourage autonomy and a de-centralised decision making culture
• Supporting big room (PI) planning events
• Contribute to change activity within our delivery function in Care.

You will also support delivery teams with:

• Drafting objectives and key results, strategies.
• Developing and maintaining an appropriately prioritised backlog of work for implementation.
• Collaborating with key stakeholders during vision setting and participating in all planning sessions.
• Updating, maintaining and reviewing plans and documentation in line with agile cadences.
• Measuring impact and tracking benefits realisation of value delivered within your delivery teams.

Within your first 6 months month you’ll:

Develop and coach scrums to become competent and self-organising in scrum ceremoniesSuccessfully delivering against quarterly outcomes which have a positive impact on our customers and colleagues.

Systems: JIRA, Google Slides, MIRO, Jam Boards.

You’ll be successful in this role if you…

• Natural servant leadership style
• Empathy for the end to end customer fulfillment journey - with experience of Customer Fulfillment at OVO.
• Solid understanding of agile practices
• Understanding of how agile works within an operational environment
• Change leadership experience
• Effective communication and coaching skills, enjoying the development of others
• Experience in helping to solve complex problems
• A growth and agile mindset (A desire for continuous improvement and learning, being comfortable with ambiguity)
• An understanding of the Account Management operating model and ways of working
• An ability to confidently interpret and analyse data
• Confidence in the use of slides and can effectively format to to tell a clear and concise story
• Confidence in presenting to a stakeholder group

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