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- Tasks: Lead projects to optimise PAYG Revenue Assurance and drive continuous improvement.
- Company: Join OVO, a mission-driven company tackling the climate crisis.
- Benefits: Enjoy 34 days holiday, healthcare benefits, and flexible perks.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: Experience in revenue assurance and strong analytical skills required.
- Other info: Collaborative environment with diverse teams and excellent growth opportunities.
The predicted salary is between 45770 - 60000 £ per year.
Overview
Reporting to: David Kynaston, Senior Manager PAYG Revenue Assurance
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Strategy. Delivery, Improvement
Top 3 qualities for this role: Continuous improvement. Innovative, Results driven
Where you\’ll work
Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.
Everyone belongs at OVO: At OVO, we are on a mission to solve one of humanity\’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That\\\’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you\\\’ll be joining plays a gigantic role in making that happen.
Role purpose
This role will be varied in the types of projects including policy development, addressing root causes and gap reduction. It will involve strong stakeholder engagement, prepayment and Gap knowledge and relationship management. Key to the success will be working closely with other PODs and teams within OVO to champion meter performance and prioritise work.
Role in a nutshell
As the Revenue Assurance Optimisation Manager you will be responsible for a number of key projects focused on improving our PAYG Revenue Assurance position. You will play a critical role in delivering on our PAYG Gap targets, through managing end to end projects focused on both upstream impacts on Gap and the reduction of gaps itself. Your key outcomes will be:
- Be a PAYG and Revenue Assurance expert to support the wider business and understand how these processes impact our customers
- Work with tech teams to help develop system fixes and improvements which result in a positive impact in PAYG gap
- Be the key contact for PAYG Revenue Assurance issue management and ad-hoc queries
- Proactively identify revenue leakage risks through understanding PAYGO processes across OVO
- Help develop a wider PAYG policy for how we interact with our customers
- Manage ad hoc projects focused on improving our Revenue Assurance position
- Own all gap pots not worked by EXL in order to drive the reduction of these pots and overall improvement of Gap
- Be proactive in driving change, present findings, recommendations, and progress reports to senior management, advocating a culture of continuous improvement
- Set clear objectives, KPIs, and targets for project delivery ensuring a clear plan for delivery and alignment with OVO priorities
- Identify opportunities for improvement across the PAYG estate and prioritise based on customer and business impact
- Support the wider Revenue Assurance team (insights and process teams) in their activities
- Build relationships across OVO to enable buy-in to change and identification of issues
- Foster a culture of continuous improvement, embracing innovative solutions, and promoting operational excellence across all teams
- Drive alignment on strategic initiatives by facilitating communication between technical teams, customer-facing teams, and senior leadership
- Lead, mentor, and support a wider variety of teams sitting with Infrastructure and Asset Maintenance
- Champion PAYG gap throughout OVO to raise awareness and create a sense of wider ownership
Successful PAYG Revenue Assurance Optimisation Manager at OVO
- Understand PAYG customers, end to end PAYG journey and PAYG processes to enable you to drive Gap value
- Understand Gap calculation and the root causes of gap within PAYG
- Analytical skills, with the ability to interpret complex data sets and make strategic decisions
- Excellent communication and stakeholder management skills, with the ability to influence at all levels
- Understanding of prepayment meter functionality, processes and revenue assurance for both trad and smart meters
- Experience working within a prepayment area, focused on revenue assurance activities
- Able to take ownership of problems in a pressurised Environment
- Excellent time management skills; able to effectively plan own and others\\\’ time
- Able to build trusting team environments that foster constructive debate without blame
- Able to make decisions and prioritise workloads
- Outstanding organisational, interpersonal and communication skills with an ability to help discussion, conflict resolution and decision making
- Support and educate business owners to build and maintain a prioritised backlog
- Ability to think strategically and to align asset management plans with OVO Energy\\\’s long-term objectives
- Problem-solving skills with the ability to innovate and optimize processes
- Open to innovation and leveraging new tools and methodologies to drive efficiency and performance
We\\\’ll pay you between £45,770 and £60,000, depending on your specific skills and experience. We\\\’ll keep pay ranges broad on purpose to match experience to our zero carbon mission. You\\\’ll be eligible for an on-target bonus of 15%. We also offer green benefits and progressive policies to help you feel like you belong at OVO and there\\\’s flex pay. We\\\’ll give you 9% Flex Pay on top of your salary – 4% auto enrolled into your pension, remainder 5% is yours to use with flexible benefits, including our green benefits. Here\\\’s a taster of what\\\’s on offer:
- 34 days of holiday (including bank holidays)
- Healthcare cash plan or private medical insurance, plus additional health benefits
- Wellbeing benefits: gym membership, travel insurance, will writing services, dental insurance, etc.
- Lifestyle benefits: extra holiday buying, discount dining, home & tech loans, charitable giving
- Home benefits: up to £400 towards any OVO Energy plan, discounts on solar, smart thermostats and EV chargers
- Commute benefits: car leasing deals, cycle to work, public transport loans
- Belonging: flexible benefits and progressive policies information by People Team
To support belonging, we have 8 Belonging Networks at OVO. Led by our people, for our people. When you join OVO, you can participate in any Network.
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PAYG Revenue Assurance Optimisation Manager employer: OVO
Contact Detail:
OVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PAYG Revenue Assurance Optimisation Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission, especially around sustainability and innovation, so you can show how you align with their values. Tailor your responses to highlight your continuous improvement mindset.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the PAYG Revenue Assurance Optimisation Manager role. Keep it concise but impactful, focusing on results-driven examples from your past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the OVO team and contributing to our mission of tackling the climate crisis.
We think you need these skills to ace PAYG Revenue Assurance Optimisation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the PAYG Revenue Assurance Optimisation Manager role. Highlight your experience in continuous improvement and stakeholder management, as these are key qualities we’re looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate how you’ve used them in past roles. Use specific examples that relate to the job description, especially around analytical skills and problem-solving in revenue assurance.
Be Authentic: We want to see the real you! Share your passion for tackling the climate crisis and how you can contribute to our mission at OVO. Authenticity goes a long way in making your application stand out.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at OVO
✨Know Your PAYG Inside Out
Before the interview, dive deep into the PAYG processes and revenue assurance concepts. Understand the end-to-end journey of PAYG customers and be ready to discuss how you can drive improvements in this area. This knowledge will show your commitment and expertise.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've interpreted complex data sets to make strategic decisions. Highlight any past experiences where your analytical skills led to tangible results, especially in revenue assurance or gap reduction.
✨Build Relationships with Stakeholders
Think about how you can demonstrate your excellent communication and stakeholder management skills. Be ready to share examples of how you've influenced others at various levels in previous roles, as this is crucial for the collaborative environment at OVO.
✨Embrace Continuous Improvement
Be prepared to discuss your approach to fostering a culture of continuous improvement. Share innovative solutions you've implemented in the past and how they positively impacted your team or organisation. This aligns perfectly with OVO's mission and values.
