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- Tasks: Assist guests in finding their dream holiday through various communication channels.
- Company: OVO Network, a leader in high-end short-term mountain chalet rentals.
- Benefits: Flexible working hours, competitive pay, and a chance to work in beautiful destinations.
- Why this job: Join a passionate team and help create unforgettable holiday experiences for guests.
- Qualifications: Fluent in French and English with a background in customer service or hospitality.
- Other info: Opportunity to grow in a dynamic environment with a focus on guest satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
OVO Network specialises in high-end short-term rentals of mountain chalets, with a carefully curated portfolio of 200+ properties in authentic destinations. We combine technology and expert support to improve outcomes for both guests and owners.
As a Guest Support Consultant, you will be the first point of contact for guests and partners (including agents), handling enquiries via phone, email, and Intercom (including email, WhatsApp, live chat and social media). Your main objective is to help guests find their perfect holiday, while delivering clear, accurate, warm and professional communication in both French and English.
- Respond to guest and partner enquiries (Intercom, email, phone): quotes, booking questions, chalet details and destination guidance.
- Follow up leads (tailored recommendations, handling common objections).
- Handle first-line complaints and escalate more complex cases to UK Management when needed.
- Enter and maintain booking information accurately within internal back-office tools and systems.
- Participate in a team rota that can include some evenings and weekends depending on demand.
Requirements:
- Fluent/bilingual French and English, spoken and written (excellent writing quality in both).
- Background in guest support / customer service / hospitality (or a similar client-facing role).
- High attention to detail and strong administrative rigour (data entry accuracy matters).
- Comfortable with digital tools; familiarity with OTAs (Airbnb, Booking, etc.) is a plus.
- Results-oriented: motivated by targets and improving conversion.
- Genuine interest in the Alps/mountain destinations and delivering great service year-round.
Interview Process:
- Intro video call (30 mins): experience, motivation, French/English level.
- In-depth interview (60 mins): guest scenarios + approach to conversion/follow-up.
- Short task (20–30 mins): written reply to an enquiry + brief call simulation.
- References (if needed) + offer.
Guest Support Consultant in London employer: OVO
Contact Detail:
OVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Support Consultant in London
✨Tip Number 1
Get to know the company inside out! Research OVO Network, their properties, and their approach to guest support. This will help you tailor your responses during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries in both French and English, make sure you're comfortable switching between the two languages. Try role-playing common guest scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive in following up! After your initial interview, send a thank-you email expressing your enthusiasm for the role. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're tech-savvy and understand the importance of using digital tools in today’s job market.
We think you need these skills to ace Guest Support Consultant in London
Some tips for your application 🫡
Show Your Passion for Guest Support: When writing your application, let us know why you’re excited about helping guests find their perfect holiday. Share any relevant experiences that highlight your customer service skills and your love for the Alps!
Be Clear and Professional: Since communication is key in this role, make sure your written application is clear, warm, and professional. Use proper grammar and spelling, and remember to showcase your bilingual skills in both French and English.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Guest Support Consultant role. Mention your familiarity with digital tools and any experience with OTAs like Airbnb or Booking.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at OVO
✨Know Your Stuff
Familiarise yourself with OVO Network's portfolio and the types of properties they offer. Understand the unique selling points of mountain chalets and be ready to discuss them. This will show your genuine interest in the role and help you answer questions confidently.
✨Practice Your Bilingual Skills
Since fluency in both French and English is crucial, practice responding to common guest enquiries in both languages. You might even want to prepare a few phrases or responses that highlight your communication skills, as this will be key during the interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles in guest support or customer service. Highlight situations where you successfully resolved complaints or provided exceptional service, as this will demonstrate your ability to handle the responsibilities of the Guest Support Consultant role.
✨Get Comfortable with Digital Tools
Brush up on your knowledge of digital tools and platforms, especially OTAs like Airbnb and Booking.com. Being tech-savvy will not only help you during the interview but also in your day-to-day tasks if you land the job.
