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- Tasks: Assist guests and partners by handling enquiries through various channels.
- Company: Leading rental service company in the UK with a focus on customer satisfaction.
- Benefits: Dynamic work environment, competitive pay, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in guest experiences.
- Qualifications: Fluency in French and English, plus customer service or hospitality experience.
- Other info: Attention to detail and a results-oriented mindset are key to success.
The predicted salary is between 30000 - 42000 £ per year.
A leading rental service company in the UK seeks a Guest Support Consultant to assist guests and partners by handling enquiries through various channels. The ideal candidate is fluent in both French and English and has a background in customer service or hospitality.
Key responsibilities include:
- Responding to inquiries
- Handling complaints
- Maintaining accurate booking information
This role offers a dynamic environment requiring attention to detail and a results-oriented approach.
Bilingual Alpine Guest Support Specialist in London employer: OVO
Contact Detail:
OVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Alpine Guest Support Specialist in London
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your bilingual skills! Since this role needs you to be fluent in both French and English, try having mock conversations or role-plays with friends. It’ll help you feel more confident when dealing with guests and partners during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it might just help you get your foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly shows your enthusiasm. Plus, it makes it easier for us to spot your application and get you into the interview process faster!
We think you need these skills to ace Bilingual Alpine Guest Support Specialist in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both French and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Customer Service Experience is Key: We want to see your background in customer service or hospitality shine through. Share specific instances where you've gone above and beyond to assist guests or resolve issues.
Attention to Detail Matters: In this role, you'll need to keep accurate booking information. So, when you're writing your application, pay close attention to detail. Typos or errors can give the wrong impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OVO
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to switch between languages seamlessly, as you might be asked to respond to questions in both.
✨Know the Company Inside Out
Research the rental service company thoroughly. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Be ready to discuss how you would handle inquiries and complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Attention to Detail
In a dynamic environment, attention to detail is crucial. Bring examples from your past experiences where your meticulousness made a difference. Highlight how you maintain accurate booking information and ensure customer satisfaction.
