Forecast & Capacity Analyst

Role Overview:

Team: Forecasting, Planning and Change

Location: Hub Based - Hybrid

Salary banding: £33,000 – £40,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Planning Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Accountable, Analytical, Accurate

Top 3 qualities for this role: Communication, Organisation, Resilience

Where you’ll work:

Depending on the needs of your business area, we expect hub‑based people to be in the office at least once a week, and to attend OVO Connection events in‑person. You’ll be assigned to the closest one of our three hub offices – Bristol, Glasgow, or London – unless your role requires field‑based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working as part of the Forecasting, Planning and Change Team within OVO Retail and will be at the heart of enabling the planning for customers for the OVO business. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

This role in a nutshell:

The Forecast & Capacity Analyst is an integral part of the Forecasting & Planning Team with ownership and accountability for the delivery of accurate robust long‑range to 15‑minute planning forecasts and resource plans, supporting the Planning Manager and operations in ensuring resource requirements & staffing solutions are defined to ensure OVO Energy delivers world class service to its customer base. The Forecast & Capacity Analyst will collaborate to support change initiatives, producing detailed analysis, impact assessments, prognosis and scenario modelling for business transformation, identifying options that mitigate service‑impacting change.

Your key outcomes will be:

• Responsible for production of planning outputs aligning to the planning cycle.
• Work collaboratively across the Forecast & Capacity Analyst working group, sharing knowledge and skills to aid the wider peer development of report writing, presentation skills and overall ongoing development.
• Build relationships with stakeholders and challenge where appropriate.
• Utilise best‑in‑class methodology and statistical modelling to drive accuracy in forecasts to the agreed levels as defined.
• Ensure that planning projections have a tolerance that facilitates effective service delivery and optimises operating expense.
• Ensure that all supply & demand plans are constantly reviewed and monitored up to and including 'on the day' to provide the most accurate information available to manage resources effectively, conducting deep‑dive analysis and sharing findings with key stakeholders.
• Analyse historical data to identify trends, seasonality to mature forecast projections.
• Use MI to assess root cause and formulate corrective plans and actions with key stakeholders with measures of success defined, post Day review and analyst providing insight into variance to plan and performance drivers.
• Provide the business with timely status updates on projects and initiatives.
• Assist in the development and continuous improvement of current and new MI requirements.
• Support standardisation across the F&P Team for all systems, processes and procedures.
• Take a proactive approach to all business tasks to support the Management Team.
• Ensure that all planning, forecasting and resourcing models are kept up to date to maintain rigour.

You’ll be a successful Forecasting and Capacity Analyst at OVO if you…

• A proven track record of delivery and expertise in Forecasting, Planning and resourcing activities.
• Excellent knowledge of Planning tools and methodology.
• Experience working within a contact centre environment.
• Strong stakeholder management.
• The ability to time‑manage and prioritise workload.
• Strong attention to detail.
• Energy sector knowledge (desirable).

Let’s talk about what’s in it for you:

We’ll pay you between £33,000 and £40,000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero‑carbon mission. You’ll be eligible for an on‑target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. You'll get 9% Flex Pay on top of your salary – 4% of this is auto‑enrolled into your pension, the remaining 5% is yours to use as you wish with our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension, or take as cash.

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health:

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more.

For your wellbeing:

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.

For your lifestyle:

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give‑as‑you‑earn donations.

For your home:

Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers.

For your commute:

Nab a great deal on ultra‑low emission car leasing, plus our cycle‑to‑work scheme and public transport season ticket loans.

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging:

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people – so when you join OVO, you can play a part – big or small – with any of the Networks. It’s up to you.

Oh, and one last thing… We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.