At a Glance
- Tasks: Provide outstanding customer service and support OVO's mission for a zero carbon future.
- Company: Join OVO, a leader in sustainable energy solutions.
- Benefits: Starting salary of £25,086, flexible working, and career growth opportunities.
- Other info: Dynamic team culture focused on innovation and sustainability.
- Why this job: Make a real impact while helping customers transition to zero carbon living.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 25086 - 26770 £ per year.
Location: Glasgow
Team: OVO Care, Account Management.
Salary banding: Starting base salary of £25,086 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience!
Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous.
Working pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm).
Sponsorship: We are unable to offer sponsorship for this role.
This role in 3 words: Fun, rewarding, customer‑centric.
Top 3 qualities for this role: Communication, great teammate, creative thinking.
Start dates for Glasgow: 20th April 2026, 27th April 2026.
Where you’ll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad.
Everyone belongs at OVO: At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero‑carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self‑managing as a group and making decisions together. With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback and pro‑actively seek opportunities to improve, innovate, and progress towards a zero carbon future.
This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle; this will include some of OVO’s most vulnerable customers. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you’ll be resolving customer inbound queries through calls, and some emails.
Your key outcomes will be:
- Engaging with OVO’s customers, communicating with passion across phone, and occasionally via email.
- Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact.
- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad.
- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad.
- Autonomously manage your day, ensuring the overall objectives of the squad are achieved.
- Prepare, attend and actively contribute at squad meetings as appropriate.
- Identify and implement continuous improvement efforts in both squad ways of working and customer experience.
- Be an OVO ambassador, promoting our range of products we want to make the process as easy and comfortable for you as possible.
Customer Service Advisor (Zero Carbon Living) employer: OVO
At OVO, we pride ourselves on being an excellent employer that values flexibility and collaboration. Our dynamic work culture fosters growth and innovation, providing employees with opportunities to enhance their skills while contributing to a meaningful mission of delivering exceptional customer service. With competitive salaries, bonuses, and a variety of flexible benefits, OVO is committed to supporting our team members both personally and professionally in a vibrant office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Zero Carbon Living)
✨Tip Number 1
Get to know OVO and its mission! Familiarise yourself with Plan Zero and how it impacts customer service. This will help you connect with the team and show your passion for the role during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated in the past. OVO values squad life, so demonstrating your ability to work well with others will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and tips directly from us at StudySmarter to help you land that job!
We think you need these skills to ace Customer Service Advisor (Zero Carbon Living)
Some tips for your application 🫡
Show Your Passion for Zero Carbon Living:When writing your application, let your enthusiasm for sustainability shine through! We want to see how you connect with our mission at OVO and how you can contribute to our Plan Zero goals.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and problem-solving skills. We love seeing how your unique background fits into our team culture and the role of a Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us understand how you can be a great fit for our squad!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OVO
✨Know Your Stuff
Before the interview, make sure you understand OVO's mission and values, especially around Plan Zero. Familiarise yourself with their products and services related to zero carbon living. This will show your genuine interest and help you connect your answers to their goals.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively resolved customer issues in the past, showcasing your problem-solving skills and ability to engage with customers.
✨Emphasise Teamwork
OVO values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to a team's success or helped a teammate. Highlighting your ability to work well with others will resonate with their squad-based culture.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life customer situations. Think about potential scenarios related to zero carbon living and how you would approach them. This will demonstrate your creative thinking and readiness to tackle challenges head-on.
