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- Tasks: Assist guests and partners by handling enquiries through various channels.
- Company: Leading rental service company in the UK with a focus on customer satisfaction.
- Benefits: Dynamic work environment, competitive pay, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in guest experiences.
- Qualifications: Fluency in French and English, plus customer service or hospitality experience.
- Other info: Attention to detail and a results-oriented mindset are key to success.
The predicted salary is between 30000 - 42000 £ per year.
A leading rental service company in the UK seeks a Guest Support Consultant to assist guests and partners by handling enquiries through various channels. The ideal candidate is fluent in both French and English and has a background in customer service or hospitality.
Key responsibilities include:
- Responding to inquiries
- Handling complaints
- Maintaining accurate booking information
This role offers a dynamic environment requiring attention to detail and a results-oriented approach.
Bilingual Alpine Guest Support Specialist in City of London employer: OVO
Contact Detail:
OVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Alpine Guest Support Specialist in City of London
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your bilingual skills! Since this role needs you to be fluent in both French and English, try having mock conversations or role-plays with friends. It’ll help you feel more confident when handling inquiries.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle complaints or tricky situations. Having a few examples ready will show that you’re results-oriented and ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It’s a great way to get noticed and show your enthusiasm for joining our team.
We think you need these skills to ace Bilingual Alpine Guest Support Specialist in City of London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both French and English. Use examples from your past experiences where you’ve successfully communicated in both languages, especially in customer service settings.
Tailor Your Experience: When writing your application, focus on your background in customer service or hospitality. We want to see how your previous roles have prepared you for this position, so don’t be shy about sharing specific achievements or challenges you've overcome.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free of typos and errors. A well-organised and clear application reflects your ability to maintain accurate booking information, which is crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at OVO
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your proficiency during the interview.
✨Know the Company Inside Out
Research the rental service company thoroughly. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Attention to Detail
In a dynamic environment, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, especially when maintaining booking information. You could mention specific tools or methods you use to stay organised and precise.
