At a Glance
- Tasks: Develop and scale AI solutions for contact centres, driving innovation and customer experience.
- Company: OVO Energy, a leader in sustainable technology and AI solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative team environment with excellent career advancement opportunities.
- Why this job: Join a transformative journey using AI to tackle climate change and enhance customer interactions.
- Qualifications: Experience in AI deployment, Python, SQL, and cloud infrastructure.
The predicted salary is between 50000 - 60000 £ per year.
Role OVO-View
Teamworking for the planet
We are building AI solutions in production, at scale. Our mission is to put AI at the heart of OVO’s operations. We are using AI to drive hyper-personalised experiences, and to help our advisors to spend time with customers who need them the most. Whether we are tackling climate change or another complex challenge, we aim to make a difference. Be part of this transformative journey with us.
This role in a nutshell
As an AI Engineer in our team, your role will be instrumental in developing and scaling our contact centre AI solution. You will work as an AI Engineer in a cross-functional team. Your expertise will drive the delivery of innovative AI-powered features, ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers. This role is an opportunity to leverage AI for a sustainable future while pushing the boundaries of technology. These features could be chatbots to advisor support inferences.
Your key outcomes will be:
- Working closely within a cross-functional product team of Data Scientists, Software Engineers, and Data Engineers to build and scale our contact centre AI solution as the dedicated AI Engineer.
- Building Agentic AI solutions in production. Developing and maintaining the training, evaluation, deployment and operations of AI Agents. This includes tool calling, Retrieval-Augmented Generation (RAG), fine-tuning, and other usage of large language models (LLMs).
- Work with data scientists to design and implement feedback loops, online and offline evaluation methods, and A/B testing for continuous model improvement.
- Own the observability, cost management, performance, training, and evaluation of models to ensure reliable and efficient deployments.
- Bring AI expertise to shape our target architecture, design pipelines and help define robust development processes.
Systems: GCP (BigQuery, Cloud Composer, DataForm, VertexAI, etc), GitHub, Python (Langchain, Langgraph, FastAPI)
You’ll be a successful AI Engineer at OVO if you…
- Demonstrated experience with deploying production-grade AI inferences with rigorous standards for scalability, reliability, and monitoring.
- Experience in repeatable cloud infrastructure provisioning, configuration management across the AIOps architecture (including CI/CD pipelines) and database systems.
- Fluency in Python, SQL and Terraform.
- Strong understanding of software testing and continuous integration.
- Proven ability to deliver high-quality data and software engineering projects end-to-end, translating into true commercial impact within a business.
- Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders.
- Ability to consult with, and sometimes challenge, teams of differing levels of data engineering knowledge.
- Background in software engineering with experience working as a dedicated AI Engineer in a collaborative team.
- Have proficiency with modern AI frameworks.
You’ll stand out if you have:
- Experience within the energy sector or contact centre operations.
- Commercial experience deploying and monitoring customer-facing Generative AI models (LLMs).
- Familiarity with Agentic AI for autonomous applications.
AI Engineer (AIX) employer: OVO
At OVO, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an AI Engineer, you'll have the opportunity to work in one of our inspiring hub offices in Bristol, Glasgow, or London, where we prioritise team connection and personal growth. With a strong commitment to sustainability and cutting-edge technology, we offer meaningful projects that not only advance your career but also contribute to tackling climate change and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land AI Engineer (AIX)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, workshops, or any events related to AI and energy. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AI projects, especially those that demonstrate your ability to deploy production-grade solutions. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at OVO.
We think you need these skills to ace AI Engineer (AIX)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AI Engineer role. Highlight your experience with deploying production-grade AI solutions and any relevant projects you've worked on. We want to see how your skills align with our mission at OVO!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and how you can contribute to our team. Don’t forget to mention your experience in cloud infrastructure and software testing, as these are key for us.
Showcase Your Projects:If you've worked on any AI projects, make sure to showcase them! Whether it's chatbots or data pipelines, we love seeing real examples of your work. Include links to your GitHub or any other platforms where we can check out your code.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to fill in all the necessary details. Plus, it helps us keep track of your application better!
How to prepare for a job interview at OVO
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI frameworks and production-grade AI inferences. Be ready to discuss your experience with deploying AI solutions, especially in a collaborative environment. This will show that you’re not just familiar with the theory but have practical skills to back it up.
✨Showcase Your Team Spirit
Since you'll be working in a cross-functional team, highlight your teamwork skills. Prepare examples of how you've collaborated with data scientists and software engineers in the past. This will demonstrate that you can effectively communicate and contribute to a diverse team.
✨Get Familiar with Their Tech Stack
Research OVO's tech stack, including GCP, Python, and CI/CD pipelines. If you have experience with these tools, be ready to discuss specific projects where you used them. This shows that you’re not only interested in the role but also proactive about understanding their needs.
✨Prepare for Technical Questions
Expect technical questions related to AI deployment, model evaluation, and cloud infrastructure. Practice explaining complex concepts in simple terms, as you may need to articulate your ideas to stakeholders with varying levels of technical knowledge. This will showcase your communication skills and expertise.
