Smart Energy Engineer - Register Your Interest Here in London

Interested in joining the team here at OVO as a Smart Energy Engineer? We are recruiting for multiple roles across the UK in 2025. We would love to invite you to register your interest now so that we can notify you when the recruitment process begins in your area.

Role Overview:

• Salary banding: £35,950
• Experience: Fully Qualified Smart Energy Engineer
• Working pattern: Full-Time
• Reporting to: Smart Team Manager
• Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.

This role in 3 words: Customer Centric, Specialist, Rewarding.

Top 3 qualities for this role:

• Communication
• Safety Originated / Technical
• Resilience

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.

Key Responsibilities:

• Support our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
• Report directly to the Metering Team Manager.
• Safely carry out smart metering installations and maintenance, ensuring fantastic customer service and energy efficiency.
• Work 42.5 hours per week; some travel may be required for training, team connections, and to support customer demand.
• Drive one of our EV vans for work purposes only.
• Communicate clearly and concisely, demonstrating sound decision-making skills.
• Act as a problem solver and take responsibility for your work, constantly driving positive outcomes.

Key Outcomes:

• Be a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
• Engage with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
• Develop with support and coaching from mentors and your Manager.
• Be responsible for the entire customer experience, ensuring you have the right materials stocked in your van, proactively communicating before visits, and utilizing strong technical skills to deliver exceptional service.
• Adapt working methods to install Smart metering systems in various customer environments and identify unsafe conditions to take appropriate actions.
• Collaborate with peers and colleagues while being flexible and responsive to deliver on our customers’ needs.
• Take ownership to work on your own initiative by regularly refreshing your knowledge and skills.
• Carry out risk assessments to ensure safety.

Preferred Experience:

• CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
• A minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
• Hold a current full manual driving license (with up to 6 points) valid in the UK.
• Strong desire to learn and develop, using creative thinking and adapting to new ways of working.
• Demonstrate key behaviours that align with our OVO values.
• Value different perspectives, skills, and experiences, creating an inclusive working culture.
• Comfortable talking to and helping customers in their homes.
• Great at multitasking and managing time effectively.

Benefits:

• On-target bonus of 15%.
• 34 days of holiday (including bank holidays).
• Healthcare cash plan or private medical insurance depending on career level.
• Benefits for wellbeing, lifestyle, and home.
• Great deals on ultra-low emission car leasing and public transport season ticket loans.

If you think you have most of what we’re looking for but not every single thing, go ahead and apply. We’d still love to hear from you!