Smart Energy Engineer

Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE).

Salary banding: £35,950

Experience: Fully Qualified Smart Energy Engineer

Working pattern: Full-Time

Reporting to: Smart Team Manager

Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.

This role in 3 words: Customer Centric, Specialist, Rewarding

Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience

At OVO: We are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.

Teamworking for the planet: Everything we do here spins around Plan Zero. You’ll be joining a team that plays a gigantic role in making that happen.

Here’s how: We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.

This role in a nutshell: You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency. You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, ensuring fantastic customer service and energy efficiency.

You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training, team connections, and to support customer demand. The role also involves driving one of our EV vans for work purposes only. You must communicate clearly and concisely, demonstrating sound decision-making skills. You will act as a problem solver, taking responsibility for your work and driving positive outcomes.

Your key outcomes will be:

• Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
• Engaging with our customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
• With support and coaching from mentors and your Manager, you will continue to develop.
• Ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication while utilizing strong technical skills to deliver exceptional service.
• Adapting working methods to install Smart metering systems in a range of customer environments and identifying unsafe standards.
• Looking for opportunities to work collaboratively with peers and colleagues while being flexible and responsive to customer needs.
• Being a self-starter, taking ownership of your initiative by regularly refreshing knowledge and skills.
• Carrying out risk assessments to ensure the safety of yourself, the customer, and their property.

Preferable experience on RTS/MRMM/THTC.

Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device

You’ll be a successful Smart Energy Engineer at OVO if you:

• Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
• Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
• Hold a current full manual driving license (with up to 6 points), valid in the UK.
• Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
• Demonstrate key behaviours that align with our OVO values.
• Value different perspectives, skills, and experiences, creating an inclusive working culture.
• Are comfortable talking to and helping our customers in their homes.
• Are great at multitasking and managing your time effectively.

Let’s talk about what’s in it for you:

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer green benefits and progressive policies to help you feel like you belong at OVO.

You will receive 9% Flex Pay on top of your salary, with 4% auto-enrolled into your pension.

Here’s a taster of what’s on offer:

• You’ll get 34 days of holiday (including bank holidays).
• For your health: Healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
• For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
• For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities.
• For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
• For your commute: Great deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
• For your belonging: We have 8 Belonging Networks at OVO, led by our people, for our people.

Oh, and one last thing... We’d love to hear from you even if you don’t tick off all our boxes. If you think you have most of what we’re looking for, go ahead and hit apply. If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable as possible.