Enterprise Insight Analyst

Experience: 1-3 years in a similar role, with broad experience of team working and cross-functional engagement.

Working pattern: Full-Time

Reporting to: Analytics Manager - Case & Workflow

Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.

This role in 3 words: Workflow, Failure reduction, Value creation.

Top 3 qualities for this role: End-to-end, Strategic, Influencer.

Where you’ll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO. At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen.

Here’s how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment.
• We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation.
• Through great Data Governance, we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data: We create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us.
• Understanding the work: We have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration: As well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be.

We’re hiring world-class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.

This role in a nutshell: An exciting opportunity in this new role you will be helping OVO understand itself end-to-end. By building MI that helps us understand how work flows across different departments you will identify bottlenecks, redundancies, and opportunities for improvement. You’ll play a pivotal role in defining the key metrics that impact our performance and build MI to give early warning when these metrics are underperforming.

Extremely exciting opportunity to work across a major, progressive utilities business building up a network of allies to identify the gold standards in our data. A chance to take a proactive role on improving the ways we create insight on flows of work that will help us improve the accuracy of our resourcing models and orchestration.

Within this role you will get to marry your skills in analytics and data management to drive solutions to our biggest data and insight gaps and problems, creating best in class service for our customers.

Your key outcomes will be:

• Conduct comprehensive analysis and mapping of workflows across different departments to identify bottlenecks, redundancies, and opportunities for improvement.
• Develop and maintain a set of performance indicators that accurately reflect the efficiency and effectiveness of interdepartmental workflows.
• Create and refine management information (MI) systems that provide clear, actionable insights through data visualisation.
• Construct compelling narratives based on data analysis to effectively communicate insights and recommendations to senior leadership.
• Engage with leaders and stakeholders across the organisation to drive data-driven decision-making and operational improvements.
• Answer simple questions that require us to bring together cross-functional datasets.
• Participate in cross-functional teams analysis to further understand improvement of our CLV model.
• Foster a culture of continuous improvement by identifying and implementing innovative solutions to enhance operational efficiency.
• Partner with resourcing to produce the right data model to forecast end-to-end workflows.
• Partner with cross-functional groups to support the necessary improvements to solve issues, create value, maximise growth, and improve business performance.
• Enhance the analytical capabilities of the organisation by providing training and support to staff on data analysis and interpretation.

You’ll be able to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning. You’ll be fluent in statistical methodology and tools and have the relevant experience to undertake complex analytical queries. Knowledge of predictive analytics tools is desirable and knowledge and experience of using SQL essential. You should be comfortable working in an operational database environment as well as within an environment of significant business change. Experience of using visual management aids such as developing dashboards using Tableau or Google data studio and working within a fast-paced change focused environment would be beneficial.

You’ll be a successful Enterprise Insight Analyst here at OVO if you:

• Are comfortable in the world of telling the story of performance at a senior leadership level - effectively constructing narratives based on data analysis to effectively communicate insights and recommendations to senior leadership.
• Are passionate about creating new insight through MI - to uncover new insights and to enhance the analytical capabilities of the organisation by providing training and support to staff on data analysis and interpretation.
• Love solving complex data problems and making a difference through collaboration.
• Bring the right skills together to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning.
• Apply the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.
• Are keen to develop your own skills and ways of working. We want to help enhance your skills whilst working here, and you’ll have time to do this.

Let’s talk about what’s in it for you:

We’ll pay you between £45,770 and £55,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We’ll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we’ve put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

• For starters, you’ll get 34 days of holiday (including bank holidays).
• For your health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more.
• For your wellbeing: With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
• For your lifestyle: With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations.
• For your home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers.
• For your commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging: To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It’s up to you.

Oh, and one last thing... We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.