Customer Service Advisor (Zero Carbon Living) Team: Customer Care You'll start on a base salary of £26,794, progressing to £27,641 once you reach level 2, having demonstrated consistent performance, increased knowledge and the OVO values. Start Dates: January 2027 - Monday 11th, Monday 18th or Monday 25th Experience: Learner - customer-facing in a service environment Full-time, 37 hours per week. You will work set shifts, Monday - Friday between 8am and 6:15pm, as well as one Saturday per month from 9am - 2pm. Top 3 qualities for this role: Communication, team player, creative thinking All our roles are hub (office) based, providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. For this role, you'll need to be based within a commutable distance to our hub, no more than 30 miles. You will be expected in the hub 2 days per week during the training and onboarding period, and then 2 days per month once you're in your squad. it's not just a way of working - it's a culture and a mentality. We embrace challenges, continuously provide feedback, and proactively seek opportunities to improve, innovate, and progress towards a zero carbon future. As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle; You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. Engaging with OVO’s customers on the phone, and occasionally via email. - Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad. - Identify and implement continuous improvement efforts in both squad ways of working and customer experience. - Be an OVO ambassador through positive, effective conversations with customers about our products and service offerings whilst promoting Zero Carbon Living. Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement. - Are confident in identifying and talking through a range of OVO products to better support the customer. - Are a brilliant communicator, particularly on the phone. Have a passion for helping and supporting vulnerable customers. - As well as a base salary of £26,794, which rises to £27,641 once you reach Level 2 (usually after 6-9 months, but it depends on each individual). You’ll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. For starters, you’ll get 34 days of holiday (including bank holidays). With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks.
Customer Care Assistant - Full Time, Flexible in Glasgow employer: OVO Energy
At OVO, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Our Payroll Administrator role provides not only competitive salary packages but also opportunities for professional growth within a dynamic team based in vibrant Bristol or London. With flexible working arrangements and a commitment to employee development, OVO is the perfect place for those seeking meaningful and rewarding employment.
