At a Glance
- Tasks: Lead daily operations, manage orders, and ensure smooth delivery processes.
- Company: OVL Group Ltd, a dynamic player in vehicle leasing.
- Benefits: Competitive salary, flexible office environment, and growth opportunities.
- Other info: Join a supportive team culture focused on accountability and excellence.
- Why this job: Be the driving force behind efficient operations and customer satisfaction.
- Qualifications: Experience in vehicle leasing or automotive finance preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Oxfordshire (Office-based with flexibility)
Reporting to: MD
Contract: Full-time, Permanent
OVL Group Ltd is seeking a highly organised and detail-driven Operations Lead to take ownership of the daily execution of all leasing operations, with a particular focus on order processing, supplier coordination, and delivery management. This is a hands-on role, ideal for someone who thrives on managing workflow, solving problems quickly, and ensuring every deal progresses efficiently from initial order through to delivery and beyond.
Key Responsibilities
- Order Management (Core Focus)
- Take full ownership of all live orders from proposal to vehicle delivery
- Process new orders accurately and ensure all documentation is complete
- Liaise daily with funders, dealers, and customers to progress orders
- Track each deal proactively and resolve delays or issues quickly
- Ensure all deliveries are completed on time and to customer expectations
- Supplier & Funder Management (Core Focus)
- Act as the primary operational contact for funders, dealerships, and suppliers
- Monitor supplier performance and ensure agreed service levels are met
- Escalate and resolve supply chain issues (stock delays, spec changes, pricing discrepancies)
- Maintain strong, responsive relationships with key partners
- Day-to-Day Operations
- Manage the operational workflow across the business, ensuring nothing stalls
- Prioritise workload and handle multiple deals simultaneously
- Maintain accurate records across CRM and internal systems
- Support quotes, order amendments, and in-life contract queries
- Customer Delivery & Experience
- Ensure a smooth and professional customer journey from order to handover
- Proactively update customers on progress and manage expectations
- Handle any delivery issues, complaints, or escalations
- Work to minimise cancellations and maximise conversion rates
- Process Control & Accuracy
- Ensure all deals meet funder requirements and are compliant before submission
- Check contracts, finance documents, and order details for accuracy
- Reduce errors, rework, and delays through attention to detail
- Continuously improve operational processes where inefficiencies are identified
- Support and guide junior/admin staff in processing orders
- Step in directly where workloads increase or issues arise
- Help build a strong, accountable, and delivery-focused team culture
Key Skills & Experience
- Preferred proven experience in vehicle leasing, automotive finance, or fleet operations
- Strong hands‑on experience managing vehicle orders and dealer/funder relationships
- Excellent organisational skills with the ability to manage multiple transactions at once
- Strong problem‑solving ability and attention to detail
- Commercial awareness around pricing, margins, and supplier negotiation
- Experience working in a fast‑paced, process‑driven environment
Personal Attributes
- Highly proactive (“owns the problem and fixes it”)
- Detail‑focused and process‑driven
- Calm under pressure with a practical mindset
- Strong communicator with both suppliers and customers
- Team player who leads by example
Success Measures (First 6–12 Months)
- Faster order processing times and smoother deal flow
- Improved on‑time delivery rates
- Reduced supplier‑related delays and escalations
- High accuracy in order submission and documentation
- Positive feedback from customers and funders
- A well‑controlled, organised live order pipeline
Package (Indicative)
Competitive salary dependent on experience circa £30,000 to £35,000 PA
Operations Lead in Oxford employer: OVL Group Ltd.
OVL Group Ltd is an exceptional employer located in Oxfordshire, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide opportunities for professional development and encourage a culture of accountability and teamwork. Our competitive salary package, combined with the flexibility of office-based work, makes OVL Group a rewarding place to build a meaningful career in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills can help them improve their workflow and customer experience.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially around order management and supplier coordination. Show them you’re the proactive type they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Lead in Oxford
Some tips for your application 🫡
Show Us Your Organisational Skills:As an Operations Lead, being organised is key! Make sure your application reflects your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to showcase how you’ve successfully juggled various responsibilities.
Highlight Your Problem-Solving Prowess:We love a proactive problem-solver! In your written application, share specific instances where you've tackled challenges head-on. This will demonstrate your ability to think on your feet and ensure smooth operations.
Be Detail-Oriented:Attention to detail is crucial for this role. When crafting your application, double-check for any typos or errors. Also, include details about how you've maintained accuracy in previous roles, especially when it comes to documentation and order processing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OVL Group Ltd.
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Lead role. Familiarise yourself with order management processes, supplier coordination, and delivery management. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues in a fast-paced environment. Highlight specific situations where your attention to detail and proactive approach made a difference in managing workflows or customer expectations.
✨Demonstrate Strong Communication Abilities
Since this role involves liaising with funders, dealers, and customers, be ready to discuss how you've built and maintained strong relationships in previous positions. Practice articulating your thoughts clearly and concisely, as effective communication is key to success in this role.
✨Emphasise Your Team Player Attitude
The Operations Lead position requires collaboration and leadership. Share instances where you've supported colleagues or led a team to achieve common goals. Show that you're not just focused on individual success but also on fostering a strong, accountable team culture.
