At a Glance
- Tasks: Lead daily operations, manage orders, and ensure smooth delivery processes.
- Company: OVL Group Ltd, a dynamic company in the automotive leasing sector.
- Benefits: Competitive salary, pension scheme, and generous holiday allowance.
- Other info: Opportunity for growth in a fast-paced, supportive team environment.
- Why this job: Join a hands-on role where you can make a real impact on customer experiences.
- Qualifications: Experience in vehicle leasing or automotive finance preferred.
The predicted salary is between 30000 - 35000 £ per year.
OVL Group Ltd is seeking a highly organised and detail-driven Operations Lead to take ownership of the daily execution of all leasing operations, with a particular focus on order processing, supplier coordination, and delivery management. This is a hands-on role, ideal for someone who thrives on managing workflow, solving problems quickly, and ensuring every deal progresses efficiently from initial order through to delivery and beyond.
Key Responsibilities
- Order Management (Core Focus)
- Take full ownership of all live orders from proposal to vehicle delivery
- Process new orders accurately and ensure all documentation is complete
- Liaise daily with funders, dealers, and customers to progress orders
- Track each deal proactively and resolve delays or issues quickly
- Ensure all deliveries are completed on time and to customer expectations
- Supplier & Funder Management (Core Focus)
- Act as the primary operational contact for funders, dealerships, and suppliers
- Monitor supplier performance and ensure agreed service levels are met
- Escalate and resolve supply chain issues (stock delays, spec changes, pricing discrepancies)
- Maintain strong, responsive relationships with key partners
- Day-to-Day Operations
- Manage the operational workflow across the business, ensuring nothing stalls
- Prioritise workload and handle multiple deals simultaneously
- Maintain accurate records across CRM and internal systems
- Support quotes, order amendments, and in-life contract queries
- Customer Delivery & Experience
- Ensure a smooth and professional customer journey from order to handover
- Proactively update customers on progress and manage expectations
- Handle any delivery issues, complaints, or escalations
- Work to minimise cancellations and maximise conversion rates
- Process Control & Accuracy
- Ensure all deals meet funder requirements and are compliant before submission
- Check contracts, finance documents, and order details for accuracy
- Reduce errors, rework, and delays through attention to detail
- Continuously improve operational processes where inefficiencies are identified
- Team Support (Hands-On Leadership)
- Support and guide junior/admin staff in processing orders
- Step in directly where workloads increase or issues arise
- Help build a strong, accountable, and delivery-focused team culture
Key Skills & Experience
- Preferred proven experience in vehicle leasing, automotive finance, or fleet operations
- Strong hands-on experience managing vehicle orders and dealer/funder relationships
- Excellent organisational skills with the ability to manage multiple transactions at once
- Strong problem-solving ability and attention to detail
- Commercial awareness around pricing, margins, and supplier negotiation
- Experience working in a fast-paced, process-driven environment
Personal Attributes
- Highly proactive (“owns the problem and fixes it”)
- Detail-focused and process-driven
- Calm under pressure with a practical mindset
- Strong communicator with both suppliers and customers
- Team player who leads by example
Success Measures (First 6–12 Months)
- Faster order processing times and smoother deal flow
- Improved on-time delivery rates
- Reduced supplier-related delays and escalations
- High accuracy in order submission and documentation
- Positive feedback from customers and funders
- A well-controlled, organised live order pipeline
Package (Indicative)
- Competitive salary dependent on experience circa £30,000 to £35,000 PA
- Pension scheme
- 25 days holiday + bank holidays
Operations Lead in Banbury employer: OVL Group Ltd.
OVL Group Ltd is an exceptional employer located in the heart of Oxfordshire, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a competitive salary and benefits package, including a pension scheme and generous holiday allowance. Our hands-on leadership culture encourages team members to take ownership of their roles, ensuring a rewarding and fulfilling career path for those who thrive in a fast-paced, detail-oriented setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills can solve their problems. This will help you stand out as a candidate who truly gets what they need.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Operations Lead role. Highlight your experience with order management and supplier coordination, and don’t forget to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Lead in Banbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in order management and supplier coordination, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a proactive approach to problem-solving, especially in fast-paced environments like ours.
Be Detail-Oriented:Since attention to detail is crucial for this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional, reflecting the accuracy we expect in our operations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at OVL Group Ltd!
How to prepare for a job interview at OVL Group Ltd.
✨Know Your Operations Inside Out
Before the interview, make sure you understand the core responsibilities of the Operations Lead role. Familiarise yourself with order management processes, supplier coordination, and delivery management. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues in a fast-paced environment. Highlight specific situations where your attention to detail and proactive approach made a difference in order processing or customer satisfaction.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with funders, dealers, and customers, practice articulating how you build and maintain relationships. Be ready to discuss how you manage expectations and handle complaints effectively, showcasing your calmness under pressure.
✨Emphasise Team Leadership Experience
If you've led teams or supported junior staff in previous roles, share those experiences. Talk about how you foster a strong team culture and ensure everyone is accountable for their tasks, which is crucial for the Operations Lead position.
