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- Tasks: Lead a dynamic team to deliver high-quality clinical services and foster a supportive culture.
- Company: Join Oviva, Europe's largest digital health provider transforming diet-related healthcare.
- Benefits: Enjoy flexible remote work, personal learning allowance, competitive salary, and enhanced family leave.
- Why this job: Make a real impact in healthcare while growing your leadership skills in a vibrant environment.
- Qualifications: 1+ year of leadership experience in healthcare; strong communication and data management skills required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds to join our inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from Oviva
We have an exciting opportunity for somebody to join Oviva as a Clinical Service Manager. This is a permanent full-time position.
Why Oviva?
Our proven strategy has helped us become award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany and now Poland. You will be joining an organization that has treated almost 1 million people to date and is continuing to scale up.
As a Clinical Service Manager, you are responsible for ensuring high team performance, strong clinical standards, and supportive people management. You’ll contribute to clinical service delivery while also fostering a high-performing, engaged, and mission-aligned team. You’ll help implement key frameworks around QA, safeguarding, and training, support the business strategy by cascading priorities to your team, and provide valuable feedback to shape programme delivery and innovation.
You will contribute to OKR delivery through execution and feedback loops, though full OKR ownership remains with the Clinical Leadership Team. This is a great opportunity for someone growing in leadership and eager to expand their scope within Oviva’s clinical operations.
Job responsibilities:
People & Performance Management:
- Lead engaging 1:1s, regular check-ins, and team discussions
- Drive team performance using clear goals and KPI metrics (attendance, utilisation, QA)
- Address underperformance constructively and confidently
- Create an inclusive, values-aligned team culture
Clinical Contribution:
- Deliver care or coaching weekly to maintain service awareness and inform team coaching
- Use first-hand insights to flag improvements to pathways, tech, or support tools
Clinical Governance & Quality:
- Implement onboarding, training, QA, and safeguarding processes in partnership with leads
- Ensure readiness and consistency across team compliance activities
- Act as escalation contact for day-to-day governance issues
Cross-functional Collaboration:
- Collaborate with QA, Pathway, Product, and Content teams to evolve programme design
- Actively contribute to cross-team forums and service improvement discussions
- Provide frontline insights that inform product and content development
Operational Alignment & Communication:
- Translate team-level KPIs and clinical priorities from leadership into clear team actions
- Partner with the Resourcing Team to manage rotas and caseload allocation
- Cascade business updates clearly and align your team around goals
What are we looking for you to bring?
- At least 1 year of team leadership, mentoring, or coaching experience
- Strong communicator with ability to motivate and align remote teams
- Solid understanding of healthcare KPIs and digital delivery expectations
- Comfortable using data dashboards to manage performance
- Experience in digital health, NHS services, or clinical programme delivery
- Exposure to quality frameworks and safeguarding practice
Education & Qualifications:
- Professional background in healthcare delivery (e.g., Dietitian, Psychologist, Health Coach)
- Training in leadership, team supervision, or performance management (or willingness to undertake)
What we can offer:
- The opportunity to make a meaningful impact in revolutionizing healthcare
- Exciting and rewarding role in the high-growth environment
- Training and development opportunities, with a personal learning allowance
- We embrace flexibility & remote working
- We provide a home working allowance to enable you to set up your workspace in a way which suits you
- Competitive Salary & company pension
- Enhanced Maternity, Paternity & adoption leave
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We empower our teams, We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We\’re Proud to be a Disability Confident Employer
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Health Care Provider
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Industries
Hospitals and Health Care
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Clinical Services Manager employer: Oviva
Contact Detail:
Oviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Manager
✨Tip Number 1
Familiarise yourself with Oviva's mission and values. Understanding how they prioritise patient care and team empowerment will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Highlight your experience in digital health or clinical programme delivery. Be prepared to discuss specific examples of how you've used data to drive performance and improve team outcomes, as this is crucial for the role.
✨Tip Number 3
Prepare to demonstrate your leadership style. Think about how you've motivated teams in the past, especially in remote settings, and be ready to share strategies that have worked for you in fostering an inclusive team culture.
✨Tip Number 4
Research current trends in healthcare KPIs and digital delivery expectations. Being knowledgeable about these topics will not only impress your interviewers but also show that you're proactive and engaged with the industry.
We think you need these skills to ace Clinical Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Clinical Services Manager position at Oviva. Tailor your application to highlight relevant experience in team leadership, clinical governance, and digital health.
Craft a Compelling CV: Your CV should clearly outline your professional background in healthcare delivery, including any leadership or mentoring roles. Use bullet points to detail your achievements and how they align with the job description, particularly focusing on KPIs and team performance.
Write a Strong Cover Letter: In your cover letter, express your passion for revolutionising healthcare and how your values align with Oviva's mission. Highlight specific experiences that demonstrate your ability to lead teams and implement quality frameworks, making sure to connect your skills to the job requirements.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oviva
✨Understand the Company Culture
Before your interview, take some time to research Oviva's values and culture. They emphasise patient-first care and team empowerment, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Experience
As a Clinical Services Manager, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led teams, managed performance, and addressed underperformance in previous roles.
✨Familiarise Yourself with Healthcare KPIs
Since the role requires a solid understanding of healthcare KPIs, brush up on relevant metrics and be ready to discuss how you have used data to drive team performance and improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them effectively.